International Banking Customer Service Executive

Your Pitchh; Bengaluru; On-site; INR 330,000 - 550,000; Full time

Benefits offered by this job

Welcome Bonus: 30,000

Job summary

Your Pitchh is hiring International Banking Customer Service Executives for the voice process at Manyata Tech Park, Bangalore. The role demands excellent English communication, a customer-first mindset, and the ability to thrive in an international banking environment.

This full-time position offers up to 5.5 LPA, immediate joiners welcome, UK rotational shift, and 5 working days with 2 rotational week offs.

Qualifications

• Graduate or Undergraduate candidates can apply.
• Minimum 1 year of professional experience in any industry, BPO, customer service, or international voice process.
• Excellent spoken and written English communication skills.
• Strong pronunciation, active listening, and interpersonal skills.
• Ability to communicate confidently with international customers.
• Comfortable working in rotational night shifts.
• Bangalore-based candidates preferred.
• Immediate joiners preferred.

Responsibilities

• Handle inbound customer interactions for international banking customers.
• Understand customer concerns and provide accurate and timely resolutions.
• Deliver a professional and high-quality customer experience.
• Handle customer queries with patience, empathy, and confidence.
• Meet defined quality, productivity, and customer satisfaction targets.
• Escalate complex issues to the relevant teams when required.
• Maintain accurate records of customer interactions and transactions.
• Follow company policies, processes, and compliance requirements.

Skills

English communication

Customer service

Interpersonal skills

Active listening

Education

Graduate or Undergraduate

Job description

Hiring: International Banking Customer Service Executive - Voice Process

Immediate Joiners Only

Location: Manyata Tech Park, Bangalore
Employment Type: Full-Time
Shift: UK Rotational Shift
Work Schedule: 5 Days Working | 2 Rotational Week Offs
Experience: Minimum 1 Year
Salary: Up to 5.5 LPA
Joining: Immediate Joiners Preferred

Job Overview

We are hiring Customer Support Executives for an International Banking Process. The ideal candidate should possess excellent English communication skills, strong customer service abilities, and a customer-first approach. This is an excellent opportunity for professionals looking to build a long-term career in the international customer service and banking domain.

Key Responsibilities

• Handle inbound customer interactions for international banking customers.
• Understand customer concerns and provide accurate and timely resolutions.
• Deliver a professional and high-quality customer experience.
• Handle customer queries with patience, empathy, and confidence.
• Meet defined quality, productivity, and customer satisfaction targets.
• Escalate complex issues to the relevant teams when required.
• Maintain accurate records of customer interactions and transactions.
• Follow company policies, processes, and compliance requirements.

Eligibility Criteria

• Graduate or Undergraduate candidates can apply.
• Minimum 1 year of professional experience in any industry, BPO, customer service, or international voice process.
• Excellent spoken and written English communication skills.
• Strong pronunciation, active listening, and interpersonal skills.
• Ability to communicate confidently with international customers.
• Comfortable working in rotational night shifts.
• Bangalore-based candidates preferred.
• Immediate joiners preferred.

Communication Requirements

Since this is an international customer-facing role, candidates must have fluent English communication with a clear and neutral accent.

A communication assessment will be conducted as part of the interview process. Candidates with strong verbal communication and minimal Mother Tongue Influence (MTI) are preferred.

Salary & Benefits

• CTC: Up to 5.5 LPA
• Welcome Bonus: 30,000
• 5 Days Working
• 2 Rotational Week Offs
• International Banking Process
• Excellent Career Growth Opportunities
• Continuous Learning and Development
• Professional and Supportive Work Environment

Why Join Us?

• Opportunity to work with global banking customers
• Build experience in an international customer service environment
• Strong career progression opportunities
• Professional work culture
• Attractive compensation and welcome bonus