Customer Success Associate

Kaptune Media; Sector 10; On-site; INR 300,000 - 360,000; Full time

Job summary

Antrika Technologies LLP in Noida is seeking a proactive Customer Success Associate to onboard clients, resolve queries, ensure smooth product adoption, and build strong client relationships.

The ideal candidate has 0–1 year of experience, excellent verbal and written communication, and the ability to coordinate with technical teams to deliver a seamless customer experience. This is an on-site role based in Noida.

Qualifications

• Bachelor's degree in any discipline.
• 0-1 year experience in Customer Success, Customer Support, Client Servicing, or SaaS support roles.
• Excellent verbal and written communication skills.
• Strong problem-solving and coordination abilities.
• Ability to understand software products and explain workflows clearly.
• Basic understanding of CRM or SaaS platforms preferred.
• Good interpersonal and relationship management skills.
• Ability to manage multiple clients and tasks simultaneously.

Responsibilities

• Handle customer onboarding and product implementation processes.
• Conduct product demonstrations and client training sessions.
• Assist customers in understanding product features and workflows.
• Respond to customer queries via calls, emails, and support tickets.
• Coordinate with technical and product teams for issue resolution.
• Monitor customer usage and engagement to ensure successful adoption.
• Maintain regular follow-ups with clients to improve customer satisfaction.
• Manage customer escalations professionally and ensure timely closure.
• Maintain accurate records of customer interactions and updates in CRM.
• Collect customer feedback and share insights with internal teams.
• Support renewal, retention, and customer relationship management activities.

Skills

Communication skills

CRM basics

SaaS knowledge

Problem-solving

Coordination

Education

Bachelor's degree

Job description

About Company

Antrika Technologies LLP is a technology-driven organization focused on delivering innovative SaaS solutions that help businesses streamline operations, improve productivity, and drive growth. Our product portfolio includes

Website: https://trackolap.com/

Why Join Us?

We offer more than just jobs we offer opportunities to build long-term careers. At Antrika Technologies LLP, we are growing rapidly year on year and provide employees with opportunities for professional and financial growth through continuous learning, performance-based growth, and career development.

Job Description

We are looking for a proactive and customer-focused Customer Success Associate to join our team. The ideal candidate will be responsible for onboarding clients, resolving customer queries, ensuring smooth product adoption, and building strong client relationships to enhance customer satisfaction and retention.

The role requires strong communication skills, problem-solving abilities, and the capability to coordinate with internal teams to deliver an excellent customer experience.

Key Responsibilities

• Handle customer onboarding and product implementation processes.
• Conduct product demonstrations and client training sessions.
• Assist customers in understanding product features and workflows.
• Respond to customer queries via calls, emails, and support tickets.
• Coordinate with technical and product teams for issue resolution.
• Monitor customer usage and engagement to ensure successful adoption.
• Maintain regular follow-ups with clients to improve customer satisfaction.
• Manage customer escalations professionally and ensure timely closure.
• Maintain accurate records of customer interactions and updates in CRM.
• Collect customer feedback and share insights with internal teams.
• Support renewal, retention, and customer relationship management activities.

Required Skills & Qualifications

• Bachelors degree in any discipline.
• 0-1 years of experience in Customer Success, Customer Support, Client Servicing, or SaaS support roles.
• Excellent verbal and written communication skills.
• Strong problem-solving and coordination abilities.
• Ability to understand software products and explain workflows clearly.
• Basic understanding of CRM or SaaS platforms preferred.Good interpersonal and relationship management skills.
• Ability to manage multiple clients and tasks simultaneously.

Compensation

CTC: 3,00,000 3,60,000 Per annum
Working Days: Monday to Saturday (Alternate Saturdays off; 5th Saturday working)
Working Hours: 10:00 AM – 7:00 PM
Job Type: On-site

Location

Noida (No Remote)

Address

BCN 10,12 Logix Infotech Park,
D Block Plot No: D - 5, Vishwakarma Rd,
Sector 59 Noida, Uttar Pradesh, 201301
Landmark: Sector 59 Metro Station