Customer Support Executive

People Partner Talentsutra; Navi Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Agraga, a technology-driven logistics and supply chain company, is seeking a Customer Success professional in Navi Mumbai to manage inbound and outbound calls, respond to queries, and resolve issues over the phone. You will maintain accurate records and follow up as needed to ensure customer satisfaction.

Role emphasizes clear communication, problem-solving, and timely updates to customers across interactions.

Qualifications

• Handle inbound and outbound customer calls.
• Respond to customer queries and provide accurate information.
• Resolve customer issues and complaints over the phone.
• Make follow-up calls as required.
• Maintain proper records of customer interactions.

Responsibilities

• Handle inbound and outbound calls from customers and provide information.
• Resolve issues reported by customers over phone and ensure timely resolution.
• Document interactions and update records for each case.
• Follow up with customers to ensure satisfaction and closure of tickets.
• Coordinate with internal teams if escalation is required.

Skills

Customer service

Call handling

Record keeping

Education

Bachelor's degree

Job description

Role Category: Customer Success, Service & Operations - Other

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

Agraga is a technology-driven logistics and supply chain company focused on simplifying global trade and freight management. The company provides integrated solutions for businesses involved in international shipping, logistics.

• Handle inbound and outbound customer calls
• Respond to customer queries and provide accurate information
• Resolve customer issues and complaints over the phone
• Make follow-up calls as required
• Maintain proper records of customer interactions