Assistant Manager- Customer Support

Wiselife; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Wiselife in Gurugram, India seeks a Customer Success/Operations professional to lead the support team and streamline customer satisfaction. The role involves ensuring timely query resolution, maintaining documentation, and coordinating across departments.

Candidate should be a graduate with relevant experience in customer success or operations. This is an on-site role based in Haryana, India.

Qualifications

• UG: Any Graduate required.
• Experience in customer success or operations is preferred.

Responsibilities

• Manage the support team and ensure timely resolution of customer queries.
• Maintain documentation and knowledge base.
• Monitor team KPIs and performance.
• Coordinate with internal departments.
• Allocate tasks and track productivity.

Education

UG: Any Graduate

Job description

Role Category: Customer Success, Service & Operations - Other

Job Responsibilities

• Responsible for managing the support team,
• ensuring timely resolution of customer queries
• maintaining documentation
• monitoring team performance
• coordinating with internal departments.
• Allocate task,monitor productivity of team KPIs

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills