Customer Support Associate

Webart Softech; Panchkula; On-site; INR 250,000 - 380,000; Full time

Job summary

Webart Softech is seeking a Customer Service Representative to act as the liaison between the company and its customers. The role involves owning and resolving customer issues across calls, chats, and emails while maintaining high satisfaction levels and accurate logs.

The successful candidate will handle inquiries, identify needs, and build lasting customer relationships, with the ability to work in rotational shifts and meet call center metrics.

Qualifications

• Any Graduate (Without any standing arrears).
• Previous experience in a customer support role will be an advantage.
• Good communication skills (written & spoken).
• Ability to multi-task, set priorities and manage time effectively.
• Good typing skills to ensure quick and accurate entry of assistance logs.
• Comfortable to work in Rotational Shifts
• Dependable, Adaptable & focused towards common team goals.

Responsibilities

• Assisting customers on our Calls, Chats & Email platforms.
• Identifying customers needs, clarify information, research every issue and providing solutions in timely manner.
• Build sustainable relationships and engage customers by taking ownership.
• Keep records of all conversations in our call center database in a comprehensible way.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Adhering to all company policies and procedures.

Skills

Communication skills

Multi-tasking

Time management

Typing speed

Rotational shifts

Dependable

Education

Any Graduate

Job description

We are looking for a Customer Service Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Key Responsibilities:

• Assisting customers on our Calls, Chats & Email platforms.
• Identifying customers needs, clarify information, research every issue and providing solutions in timely manner.
• Build sustainable relationships and engage customers by taking ownership.
• Keep records of all conversations in our call center database in a comprehensible way.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Adhering to all company policies and procedures.

Required Skills:

• Any Graduate (Without any standing arrears)
• Previous experience in a customer support role will be an advantage.
• Good communication skills (written & spoken).
• Ability to multi-task, set priorities and manage time effectively.
• Good typing skills to ensure quick and accurate entry of assistance logs.
• Comfortable to work in Rotational Shifts
• Dependable, Adaptable & focused towards common team goals