Customer Service Executive

Indian Manpower Services; Navi Mumbai; In loco; INR 201.000 - 279.000; Tempo pieno

Descrizione del lavoro

Indian Manpower Services in Navi Mumbai, Maharashtra, seeks a Customer Service Executive to provide exceptional support to clients. You will handle inbound calls, answer inquiries, and assist with order processing, documenting interactions for follow-ups and ensuring customer satisfaction.

The role requires strong communication skills, a customer-oriented mindset, and the ability to perform well in a fast-paced team environment.

Competenze

• Excellent communication skills are required.
• Customer-focused mindset with a friendly attitude.
• Ability to work in a fast-paced environment and handle inquiries.
• Experience with inbound call handling and order processing is a plus.

Mansioni

• Handle inbound customer calls and inquiries.
• Provide information about products and services to customers.
• Assist with order processing and billing-related tasks.
• Document customer interactions and follow up on unresolved issues.

Conoscenze

Excellent communication

Customer-focused

Teamwork

Problem-solving

Inbound calls

Strumenti

CRM systems

MS Office

Descrizione del lavoro

We are seeking a dedicated and enthusiastic Customer Service Executive to join our team in Maharashtra. The ideal candidate will be responsible for providing exceptional customer support and ensuring a positive experience for our clients. As a Customer Service Executive, you will handle inbound calls, assist customers with their inquiries, and resolve any issues they may encounter. Your role will be crucial in maintaining customer satisfaction and loyalty.

Key responsibilities include answering customer queries, providing information about products and services, and assisting with order processing. You will also be expected to document customer interactions and follow up on unresolved issues. The successful candidate will possess strong communication skills, a customer-oriented mindset, and the ability to work effectively in a fast-paced environment. Familiarity with banking processes and experience in a BPO setting will be advantageous. If you are passionate about helping customers and thrive in a team-oriented atmosphere, we encourage you to apply for this exciting opportunity.