Customer Service Executive

Indian Manpower Services; Thane; On-site; INR 250,000 - 400,000; Full time

Job summary

Indian Manpower Services in Maharashtra seeks a dedicated Customer Service Executive to provide exceptional support and ensure customer satisfaction through effective communication and problem-solving.

You will handle calls, assist customers with inquiries, and follow up on payments to ensure timely processing, contributing to a positive relationship and better service delivery.

Qualifications

• Strong verbal and written communication skills.
• Customer-centric attitude.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls to assist customers.
• Respond to inquiries and resolve issues efficiently.
• Follow up on payments to ensure timely processing.
• Document interactions in the service desk system.
• Collaborate with other departments to improve service delivery.

Skills

Verbal communication

Written communication

Customer-centric

Fast-paced environment

Job description

We are seeking a dedicated Customer Service Executive to join our team in Maharashtra.

The ideal candidate will be responsible for providing exceptional customer support and ensuring customer satisfaction through effective communication and problem-solving skills.

As a Customer Service Executive, you will handle inbound and outbound calls, assist customers with their inquiries, and follow up on payments to ensure timely processing.

Your role will be crucial in maintaining a positive relationship with our customers and enhancing their overall experience with our services.

Key responsibilities include responding to customer queries, resolving issues efficiently, and documenting interactions in our service desk system.

You will also be expected to collaborate with other departments to address customer needs and improve service delivery.

Required skills for this position include strong verbal and written communication, a customer-centric attitude, and the ability to work in a fast-paced environment.