Customer Support Executive

Manmachine Car Care; Sector 10; On-site; INR 201,000 - 268,000; Full time

Job summary

Manmachine Car Care is seeking a customer support associate in India to handle inquiries across phone, email, chat, and social media with a professional approach. You will resolve complaints, provide accurate product information, and document interactions in CRM systems.

The role requires strong communication, problem-solving, and time-management skills, plus familiarity with ticketing tools like Zendesk or Salesforce.

Qualifications

• Bachelor's degree or equivalent experience (preferred).
• Proven experience in customer support, customer service, or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and manage time effectively.
• Proficiency in MS Office and CRM tools.
• Customer-centric attitude with a positive and professional demeanor.
• Experience in a call center or support environment.
• Familiarity with ticketing systems (Zendesk, Freshdesk, Salesforce, etc.).

Responsibilities

• Handle customer inquiries via phone, email, chat, or social media in a timely and professional manner
• Resolve customer complaints and issues while maintaining a high level of customer satisfaction
• Provide accurate information about products, services, and company policies
• Document customer interactions, feedback, and resolutions in CRM systems
• Escalate complex issues to the appropriate internal teams when necessary
• Follow up with customers to ensure issues are fully resolved
• Meet or exceed individual and team performance metrics (CSAT, response time, resolution rate)

Skills

Customer support

CRM tools

MS Office

Verbal communication

Education

Bachelor's degree

Tools

Zendesk

Freshdesk

Salesforce

Job description

* Handle customer inquiries via phone, email, chat, or social media in a timely and professional manner

Resolve customer complaints and issues while maintaining a high level of customer satisfaction

Provide accurate information about products, services, and company policies

* Document customer interactions, feedback, and resolutions in CRM systems

* Escalate complex issues to the appropriate internal teams when necessary

* Follow up with customers to ensure issues are fully resolved

* Maintain a strong understanding of company products and updates * Meetorexceedindividual and team performance metrics (CSAT, response time, resolution rate)

• Inbound&OutboundCalls
• DoubleTickHandling
• Follow-uponLeads
• FeedbackCalls
• Digital DSRUpdate
• PanIndiaWarranty
• GoogleReviewDataMaintenance
• POSLearning
• DLFpromotional Message
• ManagerRemarksandSalespan India
• FeedbackCalls
• ValuecardTop-upCalls
• LearnSRDashboard

Qualifications

* Bachelors degree or equivalent experience (preferred)

* Proven experience in customer support, customer service, or a related role * Excellent verbal and written communication skills

* Strong problem-solving and conflict-resolution abilities

* Ability to multitask and manage time effectively * Proficiency in MS Office and CRM tools

* Customer-centric attitude with a positive and professional demeanor Preferred Qualifications

* Experience in a call center or support environment

* Familiarity with ticketing systems (Zendesk, Freshdesk, Salesforce, etc.)

* Ability to work in shifts, including weekends or holidays (if required)