eClerx – Customer Service / Upselling

Vrinda International; Navi Mumbai; On-site; INR 350,000 - 500,000; Full time

Job summary

eClerx in Navi Mumbai is seeking a motivated professional for a Customer Service / Upselling role within our IT Services group. You will act as the primary contact for client inquiries, driving revenue growth through targeted upsell opportunities while maintaining exceptional service levels.

You will manage long-term relationships, analyze customer needs, and communicate clearly in English during all voice-based interactions.

Qualifications

• Identify sales opportunities and close upsell transactions.
• Manage customer relationships and deliver superior service outcomes.
• Strong analytical and problem-solving capabilities for complex client issues.
• Excellent command of the English language with proficient verbal communication skills.
• Experience in managing voice process operations within a call center environment.

Responsibilities

• Execute targeted upselling strategies to promote additional products and services to existing clients.
• Manage and nurture long-term customer relationships to ensure high levels of satisfaction and retention.
• Analyze customer inquiries and challenges to provide efficient, accurate, and timely solutions.
• Deliver clear and professional communication in English during all voice-based interactions.
• Handle inbound and outbound voice processes, managing call volumes effectively while maintaining quality standards.
• Resolve customer complaints and queries with a focus on first-contact resolution and service excellence.

Skills

Upselling

Customer Relationship Management

Analytical Thinking

English Communication

Voice Process

Call Center Experience

Job description

Airoli, Navi Mumbai, India | Posted on 10/12/2026

Job Description

eClerx – Customer Service / Upselling

Summary

We are seeking a motivated individual to join our IT Services team in a dynamic role focused on delivering exceptional client support and driving revenue growth through strategic upselling. This position is pivotal in maintaining strong client relationships while identifying opportunities to enhance service offerings. The ideal candidate will act as the primary point of contact for inquiries, ensuring prompt resolution of issues and fostering customer loyalty through effective communication and problem-solving techniques.

Responsibilities

• Execute targeted upselling strategies to promote additional products and services to existing clients.
  
• Manage and nurture long-term customer relationships to ensure high levels of satisfaction and retention.
  
• Analyze customer inquiries and challenges to provide efficient, accurate, and timely solutions.
  
• Deliver clear and professional communication in English during all voice-based interactions.
  
• Handle inbound and outbound voice processes, managing call volumes effectively while maintaining quality standards.
  
• Resolve customer complaints and queries with a focus on first-contact resolution and service excellence.
  

Requirements

Requirements:

• Demonstrated ability to identify sales opportunities and successfully close upsell transactions.
  
• Proven experience in managing customer relationships and delivering superior service outcomes.
  
• Strong analytical and problem-solving capabilities to address complex client issues.
  
• Excellent command of the English language with proficient verbal communication skills.
  
• Competence in handling customer service workflows and resolving operational queries.
  
• Experience in managing voice process operations within a call center environment.