International Non-Voice Process (Upselling/Semi technical)

TP; Mohali; On-site; INR 250,000 - 450,000; Full time

Job summary

TP in Mohali is seeking an International Customer Support Executive Non-Voice to handle customer queries via chat and other non-voice channels, working in an international/US process.

The role involves semi-technical exposure to domain and hosting services, upselling relevant products, achieving quality and productivity targets, and working in rotational shifts from the office.

Qualifications

• Graduates or freshers can apply.
• Good communication and customer-handling skills.
• Comfortable working in rotational shifts.
• Experience in chat/non-voice support and upselling is a plus.

Responsibilities

• Handle customer queries through chat/non-voice channels.
• Provide effective customer support and resolve queries professionally.
• Identify opportunities for upselling relevant products/services.
• Work in a semi-technical environment involving domain and hosting-related services.
• Achieve assigned quality and productivity targets.

Skills

Customer support

Chat support

Non-voice

Upselling

Communication skills

Education

Graduates or freshers

Job description

Job Title: International Customer Support Executive Non-Voice

Job Location: Mohali,

Process: International / US Process

Work Mode: Work from Office

Job Description:

Handle customer queries through chat/non-voice channels.

Provide effective customer support and resolve queries professionally

.

Identify opportunities for upselling relevant products/services.

Work in a semi-technical environment involving domain and hosting-

related services.

Achieve assigned quality and productivity targets.

Eligibility:

Graduates and freshers can apply.

Graduate candidates with relevant experience are also eligible.

Good communication and customer-handling skills.

Comfortable working in rotational shifts.