Customer Support Executive

Emerge It Solutions; Mangaluru, Mysuru, Bengaluru; On-site; INR 201,000 - 268,000; Full time

Job summary

Emerge IT Solutions LLC is seeking a customer support associate in Mangaluru, Karnataka. You will handle inquiries via phone, email, and chat, delivering accurate product information to resolve issues promptly.

The role emphasizes upselling based on customer needs, maintaining high CSAT scores, and professional communication. 0–2 years in a BPO/call centre with non-voice exposure preferred.

Qualifications

• 0-2 years of experience in BPO/Call Centre environment with exposure to non-voice processes (email/chat).
• Excellent communication skills with the ability to handle multiple conversations simultaneously.
• Proficiency in typing speed with accuracy for document preparation purposes.
• Basic knowledge of domestic telecom industry operations.

Responsibilities

• Handle customer inquiries via phone calls, emails, and chats to resolve their issues in a timely and professional manner.
• Provide accurate information on products/services to customers through effective communication skills.
• Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
• Maintain high levels of CSAT by ensuring prompt resolution of customer complaints.

Skills

Customer communication

Upselling skills

CSAT focus

Multitasking

Typing speed

Job description

Roles and Responsibilities :

• Handle customer inquiries via phone calls, emails, and chats to resolve their issues in a timely and professional manner.
• Provide accurate information on products/services to customers through effective communication skills.
• Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
• Maintain high levels of CSAT by ensuring prompt resolution of customer complaints.

Job Requirements :

• 0-2 years of experience in BPO/Call Centre environment with exposure to non-voice processes (email/chat).
• Excellent communication skills with the ability to handle multiple conversations simultaneously.
• Proficiency in typing speed with accuracy for document preparation purposes.
• Basic knowledge of domestic telecom industry operations.