Technical Support Executive

Talent Acquaintance; Khordha; Presencial; INR 240 000 - 360 000; Tempo integral

Resumo da oferta

Talent Acquaintance is seeking a customer service professional to provide chat-based support, address inquiries, and resolve issues. The role emphasizes clear communication, problem solving, and collaboration with internal teams to enhance customer experience.

The ideal candidate will maintain accurate CRM records, stay updated on products, and thrive in a fast-paced, team-oriented environment.

Qualificações

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication skills with clarity.
• Strong problem-solving with critical and creative thinking.
• Ability to multitask in a fast-paced environment.
• Proficient in CRM software and support tools.

Responsabilidades

• Provide exceptional customer service through chat support.
• Resolve inquiries and issues professionally.
• Collaborate with internal teams to resolve customer issues.
• Maintain accurate records of customer interactions using CRM.
• Continuously update knowledge of products and services.
• Work effectively in a team to achieve customer satisfaction.

Conhecimentos

Customer service

Problem solving

Communication

Teamwork

Attention to detail

Ferramentas

CRM software

Descrição da oferta de emprego

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.