Customer Support Executive

Shining Stars Institution & travels; Mohali; Remote; INR 156,000 - 167,000; Full time

Benefits offered by this job

Work From Home

Quarterly Bonus

Job summary

ShiningstarsITPL in India is hiring a Customer Support Executive for work from home. You will handle customer inquiries, provide clear information, and ensure service quality while adhering to policies.

The role requires excellent English and Hindi communication and basic computer knowledge. Freshers and experienced candidates may apply, with in-hand salary of 14,000–15,000 per month and CTC of 18,000–19,000 per month plus a 2,000 quarterly bonus, six working days and 247 rotational shifts with

Qualifications

• Undergraduate or graduate degree completed.
• Freshers and experienced candidates may apply.
• Excellent English and Hindi communication mandatory.
• Basic computer knowledge required.
• Rotational shifts and work-from-home setup.

Responsibilities

• Handle customer queries and complaints.
• Provide accurate information and appropriate solutions.
• Maintain customer satisfaction and service quality.
• Follow company policies and performance standards.
• Maintain records of customer interactions.

Skills

English communication

Hindi communication

Basic computer knowledge

Education

Any Undergraduate / Graduate

Job description

Hi Jobseekers,

Greetings from ShiningstarsITPL!

WE ARE HIRING CUSTOMER SUPPORT EXECUTIVE (WORK FROM HOME)

Company: Multinational BPO (MNC)

Work Mode: Work From Home

In-Hand Salary: 14,000 15,000/monthCTC: 18,000 19,000/month + 2K quarterly bonusWorking Days: 6 Days a Week

Shift: 247 Rotational ShiftsWeekly Off: 1 Rotational Off

Eligibility:

• Any Undergraduate / Graduate
• Freshers and Experienced Candidates Can Apply
• Excellent English + Hindi Communication Skills Mandatory
• Basic Computer Knowledge Required
• Comfortable with Rotational Shifts

Roles & Responsibilities:

• Handle customer queries and complaints.
• Provide accurate information and appropriate solutions.
• Maintain customer satisfaction and service quality.
• Follow company policies and performance standards.
• Maintain records of customer interactions.

Candidates must have their own laptop-i5 processor is required

Wifi setup

Power backup

Headset