Customer Service Executive,WFH

TRANSFORMPLUS; Mumbai; Remote; INR 167,000 - 279,000; Full time

Job summary

Shine.com is hosting a work-from-home opportunity for a Customer Service Executive/Associate in India. The role covers voice, chat and email support with 9-hour login and 6 days a week, including a rotational off. Fluency in English and Hindi is mandatory.

Ideal for undergraduates through experienced professionals. The package is communicated as CTC in the salary block, with equipment and stable internet essential for success.

Qualifications

• Laptop with Intel Core i3 or i5 processor.
• Stable Wi-Fi/Broadband Internet Connection.
• Power backup (UPS/Inverter) to ensure uninterrupted work.
• Headset with Microphone for customer interactions.

Responsibilities

• Handle customer queries through voice, chat, and email channels.
• Provide prompt, accurate, and professional customer support.
• Resolve customer concerns efficiently while maintaining high service standards.
• Record customer interactions accurately in the system.
• Escalate complex issues to the relevant team when required.
• Maintain quality, productivity, and customer satisfaction targets.
• Undergraduates, Graduates, Freshers, and Experienced candidates are all welcome to apply.
• English + Hindi communication skills are mandatory.

Skills

Customer service

Voice support

Chat support

Email support

English Hindi

Job description

Hi

We are looking for Customer Service Executive (Work From Home)

We are hiring Customer Service Associate (Voice + Chat/Email) for a Permanent Work From Home opportunity.

Salary Budget

• CTC: 15,000-17,000 or 18,000 25,000 (depending on the hiring category/process)

Job Profile

• Work Mode: Work From Home
• Working Days: 6 Days a Week
• Shift: 247 Rotational Shifts
• Login Hours: 9 hours
• Weekly Off: 1 Rotational Off

Roles Profile

• Responsible for Handle customer queries through voice, chat, and email channels.
• Responsible for Provide prompt, accurate, and professional customer support.
• Responsible for Resolve customer concerns efficiently while maintaining high service standards.
• Record customer interactions accurately in the system.
• Escalate complex issues to the relevant team when required.
• Maintain quality, productivity, and customer satisfaction targets.
• Undergraduates, Graduates, Freshers, and Experienced candidates are all welcome to apply.
• English + Hindi communication skills are mandatory.

Candidates must have: (Must Have)

• Laptop with Intel Core i3 or i5 processor
• Stable Wi-Fi/Broadband Internet Connection
• Power Backup (UPS/Inverter) to ensure uninterrupted work
• Headset with Microphone for customer interactions

Interested candidates can reach out to any one recruiter at a time : 9892211899

This job is provided by Shine.com