Customer Support Executive | Bengaluru

Shining Stars Institution & travels; Bengaluru; On-site; INR 190,000 - 223,000; Full time

Job summary

Shining Stars Institution & travels in Bengaluru is hiring Customer Support Executives to join our BPO operations. Freshers with up to 2 years of experience are welcome, with graduation as a mandatory requirement.

The role involves assisting customers, providing information, and resolving queries in a professional, timely manner. Roles include handling queries, maintaining records, and following standard operating procedures.

Qualifications

• Strong communication and interpersonal abilities.
• Ability to understand customer queries and respond appropriately.
• Willingness to learn and work in a team-oriented environment.

Responsibilities

• Handle customer queries and provide appropriate assistance.
• Communicate professionally and understand customer concerns.
• Provide accurate information and support as per company processes.
• Assist with query resolution and follow up on pending issues.
• Maintain accurate customer interaction records and adhere to standards.

Skills

Communication skills

Interpersonal skills

Problem-solving

Team player

Listening skills

Education

Graduation

Job description

HELLO JOB SEEKERS!!!!

GREETINGS FROM SHINING START ITPL!!!!

We are hiring For Customer Support Executive in Bengaluru Locations.

Industry: BPO / Customer Service / Voice Process
Experience: 0 - 2 Years (Freshers can apply)

Salary: 17K - 20K IN HAND

Working Days: 6 Days

Shift Type: Rotational Shifts

Qualification: Graduation is mandatory

Languages Known: English & Hindi (Proficiency in both is required)

Employment Type: Full-time

Work Mode: Work from Office

Job Summary

We are hiring Customer Support Executives for our BPO operations in Bengaluru. This opportunity is suitable for freshers and candidates with up to 2 years of experience who are interested in building a career in customer service and customer support.

The selected candidates will assist customers with their queries, provide accurate information, and help resolve customer concerns in a professional and timely manner.

Key Responsibilities

• Handle customer queries and provide appropriate assistance.
• Communicate with customers professionally and understand their concerns.
• Provide accurate information and support as per company processes.
• Assist with query resolution and follow up on pending issues, wherever required.
• Maintain accurate customer interaction records, where applicable.
• Follow established service quality standards and operating procedures.

Required Skills

• Good communication and interpersonal skills.
• Customer-oriented attitude and willingness to help.
• Basic problem-solving and listening skills.
• Ability to understand customer queries and respond appropriately.
• Willingness to learn and work in a team-oriented environment.