Customer Support Executive | BPO

Talent Acquaintance; Gurugram District; On-site; INR 250,000 - 400,000; Full time

Job summary

Talent Acquaintance is seeking a customer-centric professional to handle inquiries and resolve issues with courtesy and accuracy. You will provide timely product information and build lasting customer relationships, while collaborating with internal teams to resolve complex complaints.

The role requires strong communication, problem-solving, and multitasking abilities, with a focus on maintaining up-to-date product knowledge and achieving quality and sales targets.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work in a fast-paced environment with multiple priorities.
• Proficient with computers and software applications.
• Collaborative mindset and positive attitude.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Communication

Interpersonal skills

Problem solving

Attention to detail

Analytical skills

Teamwork

Multitasking

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.