Customer Support Executive

Voxly Global; Malappuram; On-site; INR 180,000 - 260,000; Full time

Job summary

Voxly Global in Kerala, India seeks a Customer Success/Operations associate to handle customer queries via phone, email, and chat. You will assist with taxi bookings, cancellations, and general inquiries while escalating complex issues to the right teams for timely resolution.

Education required is 12th pass; strong communication skills are essential to deliver excellent service across channels.

Qualifications

• 12th pass is required for this role.
• Experience in customer support or service is advantageous.
• Strong communication skills across calls, chat, and email.

Responsibilities

• Manage customer queries via phone, email, and chat.
• Assist customers with taxi bookings, cancellations, and general inquiries.
• Escalate complex issues to the appropriate teams for timely resolution.

Skills

Manage customer queries

Taxi bookings support

Issue escalation

Education

12th Pass

Job description

Role Category: Customer Success, Service & Operations - Other

Education: 12th Pass

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

• Manage customer queries via phone, email, and chat.
• Assist customers with taxi bookings, cancellations, and general inquiries.
• Escalate complex issues to the appropriate teams for timely resolution.