Customer Support Executive

Engvarta; Lucknow; On-site; INR 279,000 - 390,600; Full time

Job summary

Engvarta is looking for a Customer Support Executive in Lucknow, India, to provide timely support to customers. The role involves responding to inquiries via phone, email, and live chat, troubleshooting issues, and managing customer records.

The ideal candidate should possess a Bachelor's degree, strong communication abilities, and customer service experience. If you have a passion for exceptional service and the flexibility to work in shifts, we want to hear from you!

Qualifications

• Minimum of 1 year of experience in customer service, preferably online.
• Flexibility to work in shifts, including weekends and holidays.
• Passion for delivering exceptional customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Troubleshoot and resolve customer issues and complaints.
• Provide product and service information to customers.

Skills

Excellent communication skills

Problem-solving skills

Interpersonal skills

Ability to work under pressure

Customer service software proficiency

Education

Bachelor's degree in Business Administration or related

Tools

CRM tools

Job description

Customer Support Executive

Position Overview: EngVarta, a unit of NGB Education Pvt. Ltd., is a leading online platform that connects users with fluent English speakers for conversation practice. We are seeking a Customer Support Executive to join our team and provide timely and effective support to our customers.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve customer issues and complaints.
• Provide product and service information to customers.
• Manage and update customer records in the CRM system.
• Collaborate with other teams to ensure customer issues are resolved effectively.
• Identify opportunities to improve customer service and provide feedback to the Customer Support Manager.
• Participate in training and development programs to improve customer service skills and knowledge.
• Follow up with customers to ensure their issues have been resolved.

Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 1 year of experience in customer service, preferably in an online environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making skills.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Proficiency in customer service software and CRM tools.
• Passion for delivering exceptional customer service.
• Flexibility to work in shifts, including weekends and holidays.

Preferred Qualifications:

• Experience in the education or language learning industry.
• Experience with online customer support.
• Fluency in English and one or more additional languages.

If you meet the above requirements and are passionate about delivering exceptional customer service, please fill out the form to send you application. We look forward to hearing from you!