Customer Support Executive

Orcapod Consulting Services; Kolkata District, Dadri; On-site; INR 180,000 - 280,000; Full time

Job summary

Orcapod Consulting Services in India is seeking a Grade A2 analyst (1-4 years) for night shift, based in Kolkata or Noida. You will handle US insurance claim status calls, document denial reasons, and coordinate with internal teams to resolve issues.

The role requires excellent English communication, data entry accuracy, and the ability to work in a 24x7 environment from office with cab facility. Prior experience in claims processing is preferred.

Qualifications

• Experience handling customer issues and escalation calls.
• Excellent English communication skills.
• Proficient with MS Office and data entry.
• Willing to work night shift and from office.

Responsibilities

• Call US insurance companies to analyze claim status.
• Capture and document denial reasons accurately.
• Update claim status, notes, and actions in the systems.
• Coordinate with internal teams to resolve claim-related issues.
• Meet productivity, quality, and compliance targets.
• Maintain confidentiality and adhere to policies.

Skills

Escalation handling

Case management

Cross-functional coordination

English communication

MS Office proficiency

Data entry

Attention to detail

Night shift readiness

Office-based

Tools

MS Office

Email systems

Web-based tools

Job description

Grade A2 (1-4 Years)

Location - Kolkata/ Noida

Shift- Night shift (Work from office ) with cab facility

Desired candidate profile

• Experience in handling customer issues, escalation calls, case management, and coordinating with cross-functional teams
• Excellent verbal and written communication skills in English with strong comprehension abilities
• Good working knowledge of computers, including proficiency in MS Office applications, web-based tools, email systems, and data entry activities
• Ability to analyze information accurately and maintain attention to detail
• Willingness to work in a 24x7 environment
• Open to working from the office

Job Description

• Responsible for calling insurance companies in the US to analyze claim status and follow up on outstanding
• Capable of identifying, capturing, and documenting denial reasons accurately
• Update claim status, notes, and actions in the respective systems and databases
• Coordinate with internal teams to resolve claim-related issues and ensure timely closure
• Meet productivity, quality, and compliance targets as defined by the process
• Maintain confidentiality and always adhere to client and organizational policies.