Customer Support Executive

Crown Solutions; Kolkata District, Dadri; On-site; INR 223,000 - 391,000; Part time

Job summary

Crown Solutions in India is seeking immediate joiners for a 6-month contract as a Customer Support executive. Work location includes Noida and Kolkata, and candidates should be prepared for a 24x7 environment.

You will handle US insurance claims calls, analyze status, and coordinate with internal teams to resolve issues. Strong English communication and data entry skills are essential. MS Office proficiency is expected, with a commitment to accuracy and timely follow-up.

Qualifications

• Experience in handling customer issues and escalation calls.
• Ability to coordinate with cross-functional teams.
• Excellent English communication skills.
• Proficient in MS Office and data entry.

Responsibilities

• Call insurance companies in the US to analyze claim status and follow up on outstanding AR.
• Identify denial reasons accurately.
• Update claim status, notes, and actions in the respective systems and databases.
• Coordinate with internal teams to resolve claim-related issues and ensure timely closure.
• Meet productivity, quality, and compliance targets as defined by the process.
• Maintain confidentiality and always adhere to client and organizational policies.

Skills

Customer issues

Escalations

Case management

Cross-functional

English fluency

MS Office

Data entry

Attention to detail

Job description

Looking for Immediate Joiners for Customer Support

Location will be Noida and Kolkata

its 6 Month Contract bass with Capgemini

• Experience in handling customer issues, escalation calls, case management, and coordinating with cross-functional teams
• Excellent verbal and written communication skills in English with strong comprehension abilities
• Good working knowledge of computers, including proficiency in MS Office applications, web-based tools, email systems, and data entry activities
• Ability to analyze information accurately and maintain attention to detail
• Willingness to work in a 24x7 environment
• Open to working from the office

Job Description

• Responsible for calling insurance companies in the US to analyze claim status and follow up on outstanding Accounts Receivable (AR)
• Capable of identifying, capturing, and documenting denial reasons accurately
• Update claim status, notes, and actions in the respective systems and databases
• Coordinate with internal teams to resolve claim-related issues and ensure timely closure
• Meet productivity, quality, and compliance targets as defined by the process
• Maintain confidentiality and always adhere to client and organizational policies.
• Intrested