Customer Support Executive

Policybazaar.com; Gurugram District; On-site; INR 250,000 - 400,000; Full time

Job summary

Policybazaar.com in Gurgaon (onsite) seeks a Customer Support Executive with 0-5 years of experience. The role requires graduation and strong English communication. You will respond to customer inquiries about insurance policies, premiums, and policy status, while maintaining accurate CRM records and ensuring satisfaction.

Freshers and experienced candidates are welcome. This is an onsite role based in Gurgaon with a focus on professional communication and problem resolution.

Qualifications

• Graduation is required.
• Strong English communication (verbal & written).
• Proficient in MS Office and email.
• Calm, patient, empathetic demeanor while handling queries.
• Freshers and experienced candidates may apply.

Responsibilities

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.

Skills

Excellent English communication

Query handling

MS Office

Patience & empathy

Call center experience

Freshers welcome

Education

Graduation

Job description

Profile - Customer Support Executive

Location- Gurgaon (onsite)

Experience: 0-5 years

Education: Graduation required

Role & responsibilities

Key Responsibilities:

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.

Required Skills:

• Excellent communication skills (verbal and written) in English
• Ability to handle customer queries efficiently and politely.
• Basic computer knowledge and proficiency in MS Office and email.
• Patience and empathy to manage difficult or irate customers.
• Prior experience in a call center or customer support role is a plus.
• Freshers and experience both can apply.
• Salary package 2.5 LPA to 4 LPA.