Customer Care Executive

Hird Services; Kolkata District; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Incentives

Night Allowance

Job summary

Hird Services in India is seeking a customer support executive to handle inbound calls from US-based members related to healthcare insurance, claims, policy details, and coverage.

You will provide accurate information on eligibility, deductibles, payments, and prior authorizations, and document all interactions thoroughly to ensure quality service during the US night shift.

Qualifications

• Qualification: HSC/Graduate
• Experience: 0-4 years
• Notice Period: Immediate joiners

Responsibilities

• Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.
• Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations.
• Document interactions appropriately.

Skills

Inbound calls

Healthcare insurance

Claims processing

Policy details

Eligibility checks

Prior authorizations

Documentation

Education

HSC/Graduate

Job description

Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage. Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations. Document interactions appropriately.

Required Candidate profile

• Qualification : HSC/Graduate
• Experience : 0-4 Years
• Notice Period : Immediate Joiners
• Cab : One Way
• Shift : US (Night Shift)
• Working Days : 5

Perks and benefits

• Incentives
• Night Allowance