Customer Support Executive

Magknight Business Solutions; Pune District; On-site; INR 450,000 - 750,000; Full time

Job summary

Magknight Business Solutions in Pune, India, is seeking articulate professionals for a US Client Intake role. You will call pre-qualified leads, interview US clients about incidents, and verify eligibility for our support programs.

This voice-based position requires flawless English, empathy, and the ability to handle high daily call volumes while maintaining accurate CRM entries. Night shifts for US time zones are required.

Qualifications

• Excellent spoken English with clear neutral accent.
• Minimum 5 years in international voice-based roles.
• Willingness to work US night shifts.

Responsibilities

• Client Screening: Conduct outbound/inbound calls to interview US clients using pre-defined question checklists.
• Incident Evaluation: Accurately document incident timelines, vehicle/product damage details, and injury histories.
• Onboarding Support: Help eligible clients understand the next steps and guide them through completing their initial application forms.
• CRM Logging: Maintain real-time, flawless data entry of client details into the internal tracking system.

Skills

Fluent English

US Voice BPO

Empathy

Active listening

Shift flexibility

Tools

CRM

Job description

Role & responsibilities

Role Overview: We are hiring articulate and empathetic communication professionals for our US Client Intake team. In this voice-based role, you will be the first point of contact for individuals across the United States seeking assistance with their insurance claims. Your job is to call pre-qualified leads, interview them about their incidents, and verify if they qualify for our support programs. Key Responsibilities:

• Client Screening: Conduct outbound/inbound calls to interview US clients using pre-defined question checklists.
• Incident Evaluation: Accurately document incident timelines, vehicle/product damage details, and injury histories.
• Onboarding Support: Help eligible clients understand the next steps and guide them through completing their initial application forms.
• CRM Logging: Maintain real-time, flawless data entry of client details into the internal tracking system.

Requirements

• Flawless English: Exceptional verbal communication with a clear, neutral accent.
• Experience: 05 years in International Voice BPO, US Inside Sales, or Lead Generation (Freshers with great English are welcome!).
• Shift: 100% comfort working regular US Night Shifts.
• Skills: High empathy, strong active listening, and the ability to handle high daily call volumes.
• Transporation: Self Travel