International Voice Process . Looking Immediate joiners only

Tundra Technical Solutions; Dadri, Kolkata District; Hybrid; INR 350,000 - 520,000; Full time

Job summary

Tundra Technical Solutions in India seeks a customer support professional to handle insurance AR calls and cross‑functional coordination. The role demands sharp English communication, attention to details, and the ability to work in a 24x7 environment.

Candidates open to working from the office will join a team supporting US-based insurance partners, focusing on claim status analysis, denial reasons capture, and timely resolution of AR issues.

Qualifications

• Experience in handling customer issues, escalation calls, case management, and coordinating with cross-functional teams.
• Excellent verbal and written communication skills in English with strong comprehension abilities.
• Proficient in MS Office, web-based tools, email systems, and data entry activities.
• Ability to analyse information accurately and maintain attention to detail.
• Willingness to work in a 24x7 environment.
• Open to working from the office.

Responsibilities

• Responsible for calling insurance companies in the US to analyse claim status and follow up on outstanding Accounts Receivable (AR).
• Capable of identifying, capturing, and documenting denial reasons accurately.
• Update claim status, notes, and actions in the respective systems and databases.
• Coordinate with internal teams to resolve claim-related issues and ensure timely closure.
• Meet productivity, quality, and compliance targets as defined by the process.
• Maintain confidentiality and always adhere to client and organizational policies.

Skills

Customer issue handling

Escalation calls

Case management

Cross-functional coordination

English communication

MS Office

Data entry

Attention to detail

24x7 readiness

Office-based

Tools

MS Office

Job description

Desired candidate profile

• Experience in handling customer issues, escalation calls, case management, and coordinating with cross-functional teams
• Excellent verbal and written communication skills in English with strong comprehension abilities
• Good working knowledge of computers, including proficiency in MS Office applications, web-based tools, email systems, and data entry activities
• Ability to analyse information accurately and maintain attention to detail
• Willingness to work in a 24x7 environment
• Open to working from the office

Job Description

• Responsible for calling insurance companies in the US to analyse claim status and follow up on outstanding Accounts Receivable (AR)
• Capable of identifying, capturing, and documenting denial reasons accurately
• Update claim status, notes, and actions in the respective systems and databases
• Coordinate with internal teams to resolve claim-related issues and ensure timely closure
• Meet productivity, quality, and compliance targets as defined by the process
• Maintain confidentiality and always adhere to client and organizational policies.