Customer Support Executive

Jobs at Olyv; Karnataka; Presencial; INR 268.000 - 469.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekend shifts

Descripción de la vacante

Olyv, Inc. in India seeks a VKYC specialist to conduct face-to-face video KYC sessions, verify identities, and resolve customer questions during the process. You will audit calls for accuracy and ensure data is entered correctly into CRM systems.

Candidates should have strong communication skills, be comfortable with video conferencing tools, and maintain confidentiality while handling sensitive information. Weekend shifts are included, with fixed hours from 9 AM to 6 PM.

Formación

• Graduation in any stream required.
• Experience in customer service, VKYC, or banking roles.
• Strong verbal and written communication.
• Good knowledge of VKYC processes.
• Comfortable with video conferencing and CRM software.
• Strong attention to detail and confidentiality.

Responsabilidades

• Conduct face-to-face video VKYC calls and review the call.
• Verify customer documents during video calls.
• Resolve customer queries professionally during the VKYC process.
• Update records accurately in company systems and databases.

Conocimientos

Verbal communication

Written communication

VKYC knowledge

Customer service

Attention to detail

Discretion

Multilingual (Hindi/English)

Tech proficiency

Educación

Graduation

Herramientas

Video conferencing tools

CRM software

Descripción del empleo

• Conduct Video KYC Calls / Review the Call: Manage face-to-face video calls with customers to conduct Video KYC processes for identity verification / To audit the call taken by the caller to review and approve the document with strong analytical skills with basic excel skills.
• Verify Customer Documents: Review and verify the customer’s identity documents during the video call.
• Resolve Customer Queries: Address customer queries during the VKYC process and provide assistance in a professional and friendly manner.
• Update Records: Accurately document customer details and VKYC outcomes in the company's systems and databases.

Required Qualifications:

• Candidates must graduate with any Stream
• Proven experience in customer service, VKYC, or banking roles (experience in video-based verification )
• Strong communication skills (both verbal and written) with the ability to engage with customers professionally.
• Good knowledge of VKYC processes
• Comfortable with technology, including video conferencing tools and CRM software.
• Strong attention to detail with the ability to spot inconsistencies in documentation.
• Ability to handle sensitive information with discretion and maintain confidentiality.

Preferred Skills:

• Previous experience in video-based KYC verification or in a customer-facing role.
• Multilingual proficiency is a plus but Hindi and English is a must.
• Knowledge of the financial sector and the regulatory environment.
• Communication: Clear and concise communication skills are essential for interacting with customers.
• Attention to Detail: Accuracy in verifying documents and recording customer details.
• Customer Service Orientation: Providing a positive experience to customers while ensuring compliance.
• Problem-Solving: Ability to handle difficult situations and resolve any issues during the KYC process.
• Fixed working hours 9 AM to 6 PM, but includes weekend shifts.