Assistant Officer, Video KYC Agent, Consumer Banking Group

DBS Bank (Indonesia); Pune District; On-site; INR 300,000 - 460,000; Full time

Job summary

DBS Bank (Indonesia) seeks a VKYC/ReKYC Agent in Pune to conduct video-based customer verifications in line with regulatory guidelines and to ensure a consistent customer experience. The role focuses on accurate identity checks, documentation validation, and maintaining high-quality service.

Candidate will handle KYC processing, adhere to SLAs, and escalate exceptions as required. Strong communication skills in English, Hindi, and Marathi are essential, with proficiency in MS Office tools.

Qualifications

• Bachelor's degree required.
• Certifications in Operations or MS Office are a plus.
• Strong communication and data handling abilities.

Responsibilities

• Conduct VKYC/ReKYC calls per scripts and compliance requirements.
• Verify customer identity and documents during live video interactions.
• Ensure adherence to regulatory and internal quality standards.
• Handle customer queries professionally during verification.

Skills

Interpersonal skills

Verbal communication

Written communication

English

Hindi

Marathi

MS Office

Excel

PowerPoint

Education

Bachelor's degree

Tools

Finacle

CMS

Call Centre Tools

Job description

Job Purpose :

• Provide a brief overview of the position, including its purpose and contribution to the organization.
• The VKYC/ReKYC Agent is responsible for conducting video-based customer verification in compliance with regulatory guidelines and ensuring uniform customer experience.

Key Accountabilities :

• Conducting VKYC/ ReKYC calls as per defined scripts and compliance requirements
• Verifying customer identity and documents during live video interactions
• Ensuring adherence to regulatory and internal quality standards
• Handling customer queries professionally during the verification process
• Maintaining accurate records and updating systems in real time

Job Duties & responsibilities :

KYC Processing

• Ensure that KYC guidelines and Customer acceptance procedure of the bank is strictly adhered to.
• All KYC call requests must be serviced as per defined SL without deviation.
• KYC exceptions if any, need to be duly escalated as per defined approval matrix.
• All required disposition and interactions with customer to be duly recorded / documented in the relevant system
• Continuously review the internal monitoring process and identify areas of improvement.

Education / Preferred Qualifications :

• Degree holder
• Certifications in the areas of Operations, MS office will be an advantage.

Core Competencies :

• Strong interpersonal & verbal and written communications skills

• Good, effective and engaging skills. Calling skills preferred

• Basic analytical skills

• Good judgement and problem-solving skills

• Able to organize information in a structured manner

• Good interpersonal and communication skills (English, Hindi & Marathi)

• Ability to handle sensitive customer data with confidentiality

• Problem-solving ability and presence of mind

• Need to have Customer Centric Approach

Technical Competencies :

• Proficient in MS office tools, Ms Excel, Power point, Word
• Knowledge of Finacle, Call Centre Tools, CMS preferred.

Location:

Pune-DBIL

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time