Customer Support Executive

Kaabil; Delhi; On-site; INR 167,000 - 279,000; Full time

Job summary

Kaabil in Delhi seeks a Customer Support Executive – KYC to guide customers through the KYC process, collect documents, and ensure timely closure.

Freshers welcome; education 10th/12th; role based in Dwarka. You will coordinate with internal teams, maintain data confidentiality, and meet quality targets. Strong communication in Hindi and basic English is preferred; CRM skills and attention to detail are essential.

Qualifications

• Freshers may apply
• Education: 10th/12th pass or above, depending on criteria

Responsibilities

• Guide customers through the KYC process.
• Collect and check required documents.
• Follow up on pending or incomplete KYC.
• Resolve missing or incorrect information.
• Update KYC details in the CRM.
• Coordinate with internal teams for KYC-related issues.
• Ensure KYC is completed on time.
• Maintain accurate customer records and data confidentiality.
• Meet assigned quality and productivity targets.

Skills

Verbal communication

Hindi

English (basic)

Customer handling

Active listening

Problem solving

Calling

Follow-ups

CRM knowledge

Attention to detail

Target oriented

Education

10th/12th pass

Tools

CRM system

Job description

Experience: Freshers can apply
Education: 10th/12th pass or above, depending on your hiring criteria
Location: Dwarka
Role: Customer Support Executive – KYC

Responsibilities

• Guide customers through the KYC process.
• Collect and check required documents.
• Follow up on pending or incomplete KYC.
• Resolve missing or incorrect information.
• Update KYC details in the CRM.
• Coordinate with internal teams for KYC-related issues.
• Ensure KYC is completed on time.
• Maintain accurate customer records and data confidentiality.
• Meet assigned quality and productivity targets.

Preferred Skills

• Good verbal communication in Hindi and basic English
• Customer handling skills
• Active listening and problem-solving
• Comfortable with calling and follow-ups
• Basic computer/CRM knowledge
• Attention to detail while checking documents
• Ability to work with targets and TATs
• Positive attitude and willingness to learn