CREDIT PROCESSING OFFICER - DIGITAL

Muthoot Fincorp; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

PeopleStrong is seeking a KYC Manager to oversee Video KYC and Personal Discussion interactions with customers. This non-sales role requires handling verification calls, guiding customers through processes, and ensuring documentation accuracy within strict KYC guidelines.

The successful candidate will manage KYC approvals, adhere to timelines, and collaborate with cross-functional teams to maintain service quality and fraud prevention. Flexibility for operational needs is expected.

Qualifications

• Graduation with 3-5 yrs in customer service or KYC/banking.
• Credit underwriting experience advantageous.
• Multilingual candidates preferred.
• Comfortable with inbound/outbound calling and video conferencing.
• Proficient in MS Office.
• Strong communication and problem-solving skills.
• Attention to detail and active listening.
• Flexible hours as per operations.

Responsibilities

• Manage customer identification via video calls.
• Perform due diligence checks and review KYC docs through VKYC.
• Guide customers through the verification process and address concerns.
• Ensure documentation accuracy and completeness.
• Assess risks and prevent fraud during video calls.
• Maintain high standards of customer service and interaction.
• Adhere to KYC guidelines, SOPs, and checklists.
• Collaborate with internal teams to ensure smooth operations.
• Adhere to TAT, data accuracy, NIL customer complaints, and quality standards.
• Own responsibility on cases and manage KYC approvals efficiently.
• Adhere to compliance and NIL deviation.

Skills

Multilingual

MS Office proficient

Communication skills

Problem solving

Attention to detail

Active listening

Patience

Flexibility in hours

Education

Graduation

Tools

Video KYC tools

Job description

Position : KYC Manager - Video KYC & Video PD (Personal Discussion)

Working days : 6 days a week (as per company policy)

Work Timings : 9.30am to 6.00pm (as per company policy)

Role description : This is a non-sales role & this role requires the candidate to interact with customers over Video calls for KYC check and handling customer calling.

Responsibilities:

• Managing Customer Identification process through Video call
• Performing due diligence checks & reviewing KYC documentation through Video Calls
• Communicate effectively with customers to guide them through the verification process and address any concerns
• Ensure accuracy and completeness of documentation and information collected during the VKYC process
• Ensure customer identity, assess potential risks, prevent fraudulent activities & continuous monitoring while performing Video calling
• Must exhibit highest standards of customer service & interaction quality
• Adherence to Know Your Customer (KYC) guidelines, process checklist & SOP’s
• Collaborate within & other teams to ensure smooth operations
• Adhere to TAT, data accuracy, maintain NIL customer complaints, maintain quality standards in handling customers.
• Ensure to own the responsibility on the cases handled & manage the KYC approval process efficiently
• Adherence to Compliance & NIL deviation

Educational Qualifications & Key Skills:

• Graduation with minimum 3-5 yrs of experience in customer service, KYC checks/banking process (add advantage with Video handling experience)
• Credit Underwriting experience (added advantage)
• Preferable multi-lingual candidates
• Comfortable with inbound & outbound calling and video conferencing
• Ability to work with software systems
• Proficient in MS Office (Microsoft Word, Excel, Power point)
• Ability to communicate effectively with customers
• Problem solving. Being able to solve problems efficiently
• Attention to detail, active listening & being patient with customers
• Able to work flexible hours to meet operational needs when required