Customer Support Executive

CrelioHealth; Maharashtra; On-site; INR 250,000 - 420,000; Full time

Job summary

CrelioHealth is seeking a Customer Support Executive in Pune to handle user queries via chat, maintain records, and assist with feature rollouts. The candidate should be a graduate with strong English communication, fast typing, and an ability to stay confidential under pressure.

Flexibility to work in US time zones, a proactive approach to escalate issues, and a willingness to learn will help you succeed in this role within our health-tech environment.

Qualifications

• Must be a graduate in any stream.
• Excellent written and spoken English communication skills.
• Articulate and spontaneous in active conversations to handle tough situations.
• Ability to recognise sensitive issues and maintain confidentiality.
• Strong typing speed with formal written communication.
• Willingness to learn new environments and develop skills.

Responsibilities

• Interact with users through a series of actions, answer all queries, and resolve issues via chat.
• Maintain and update records for daily queries and escalation.
• Support the roll‑out of new application features.
• Troubleshoot systems and network problems, diagnosing and solving software issues at the user's end.
• Escalate problems that cannot be fixed at tier-one support and update users on the status of problems.
• Assist with high‑severity requests or issue escalations as needed.

Skills

English communication

Written communication

Typing speed

Confidentiality

Multi-tasking

Learning agility

Education

Graduate (any stream)

Job description

• Interact with users through a series of actions, answer all queries, and resolve issues via chat.


• Maintain and update records for daily queries and escalation.


• Support the roll‑out of new application features.


• Troubleshoot systems and network problems, diagnosing and solving software issues at the user\'s end.


• Escalate problems that cannot be fixed at tier-one support and update users on the status of problems.


• Assist with high‑severity requests or issue escalations as needed.

• Location(s): Pune


• Job Role: Customer Support Executive

Responsibilities

• Interact with users through a series of actions, answer all queries, and resolve issues via chat.


• Maintain and update records for daily queries and escalation.


• Support the roll‑out of new application features.


• Troubleshoot systems and network problems, diagnosing and solving software issues at the user\'s end.


• Escalate problems that cannot be fixed at tier-one support and update users on the status of problems.


• Assist with high‑severity requests or issue escalations as needed.

Requirements

• Must be a graduate in any stream.


• Effective written and spoken English communication skills.


• Must be Articulate and Spontaneous in Active conversations to handle tough situations.


• Ability to recognise the sensitive nature of issues and maintain confidentiality.


• Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.


• The willingness and curiosity to learn new environments and develop new skills.


• A high degree of intensity, follow‑through, and collegiality.


• Strong attention to detail with an ability to organize, prioritize, and manage multiple tasks in a timely manner.


• Ability to thrive in high-demand, high‑pressure situations.


• Should be flexible in working in the US time zone

About CrelioHealth

CrelioHealth is a fast‑growing health‑tech product company delivering cloud‑based LIMS, RIS, CRM, and Inventory solutions to diagnostics labs and hospitals globally. We are building scalable systems that power modern healthcare operations.

Website: www.creliohealth.com