Tellecaller Executive

Eastman Auto & Power (EAPL); Gurugram District; On-site; INR 180,000 - 260,000; Full time

Job summary

Eastman Auto & Power (EAPL) is seeking a Call Centre Executive to handle inbound customer calls and resolve queries in a timely manner. You will document interactions in the CRM system and process requests with accurate information.

The role requires excellent Assamese language communication skills and the ability to work on voice processes, including outbound campaigns, with a customer-first approach.

Qualifications

• 0-2 years of experience in Call Centre environment.
• Excellent communication skills in Assamese language (written & spoken).
• Ability to work on voice processes, including outbound calling campaigns.

Responsibilities

• Handle inbound calls from customers to resolve their queries and concerns.
• Process customer requests, provide information, and offer solutions in a timely manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.

Skills

CRM software

Communication skills

Voice process

Assamese language proficiency

Job description

Roles and Responsibilities :

• Handle inbound calls from customers to resolve their queries and concerns.


• Process customer requests, provide information, and offer solutions in a timely manner.


• Maintain accurate records of all interactions with customers using CRM software.


• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-2 years of experience in Call Centre environment.


• Excellent communication skills in Assamese language (written & spoken).


• Ability to work on voice processes, including outbound calling campaigns.