Customer Service

Talent Source; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Talent Source in Mumbai is seeking a client-support specialist to provide exceptional help via phone, email, or chat. You will resolve customer queries, troubleshoot ERP-related issues, and coordinate with internal teams to deliver timely solutions.

The ideal candidate has 3–10 years in IT services or consulting, strong ERP knowledge, and excellent communication skills. You will work both independently and as part of a collaborative team to ensure smooth product maintenance and timely updates

Qualifications

• Minimum 3 years of experience in IT services & consulting.
• Strong knowledge of ERP systems and troubleshooting.
• Excellent communication skills for client interaction via phone, email, or chat.
• Ability to work independently as well as part of a team.

Responsibilities

• Provide exceptional client support through phone, email, or chat to resolve customer queries and concerns.
• Troubleshoot ERP system issues, identifying root causes and implementing solutions to minimize downtime.
• Collaborate with internal teams to resolve complex technical issues related to software applications.
• Develop strong relationships with clients by providing timely updates on product features, releases, and maintenance schedules.

Skills

ERP systems

Troubleshooting

Client communication

Team collaboration

Job description

Roles and Responsibilities :

• Provide exceptional client support through phone, email, or chat to resolve customer queries and concerns.
• Troubleshoot issues with ERP systems, identifying root causes and implementing solutions to minimize downtime.
• Collaborate with internal teams to resolve complex technical issues related to software applications.
• Develop strong relationships with clients by providing timely updates on product features, releases, and maintenance schedules.

Job Requirements :

• 3-10 years of experience in IT services & consulting industry.
• Strong knowledge of ERP systems and ability to troubleshoot common issues.
• Excellent communication skills for effective client interaction via various channels (phone, email, chat).
• Ability to work independently as well as part of a team.