Technical Support Executive - Ahmedabad

VasyERP Solutions; Ahmedabad District; On-site; INR 240,000 - 420,000; Full time

Job summary

VasyERP Solutions is seeking a Technical Support Executive to collaborate with software developers and resolve customer ERP issues. You will analyze software aspects and suggest improvements during development to prevent issues in the final product.

You will handle ERP-related inquiries, translate complaints for the IT team, maintain project plans, and assist users in all ERP system aspects while documenting actions and ensuring follow-up.

Qualifications

• Prompt, Responsive, Responsible and Friendly approach to customer situations.

Responsibilities

• Answer calls professionally to provide information about ERP and services and obtain details of complaints.
• Understand Customer’s Complaints related to ERP and can translate it to IT team Properly.
• Maintaining and monitoring ERP project plans, project schedules & work hours.
• Assist users in all aspect of ERP system use.
• Manage the configuration and operation of on-premises ERP systems; provide technical support for ERP and software issues.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Documenting and following up on important actions and decisions.
• Follow up to ensure that appropriate actions were taken on customer’s requests.

Job description

As a Technical Support Executive, you have to work closely with the team of software developers. You have to

understand the customer issues regarding software and resolve their issues with the help of developers. You have to analyze all aspects of the software and make suggestions through the development phase to help avoid issues in the final product.

Roles and Responsibilities:

• Answer calls professionally to provide information about ERP and services and obtain details of complaints.
• Understand Customer’s Complaints related to ERP and can translate it to IT team Properly.
• Maintaining and monitoring ERP project plans, project schedules & work hours.
• Assist users in all aspect of ERP system use.
• Manage the configuration and operation of on-premises ERP systems; provide technical support for ERP and software issues.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Documenting and following up on important actions and decisions.
• Follow up to ensure that appropriate actions were taken on customer’s requests.

Candidate Requirement:

• Prompt, Responsive, Responsible and Friendly approach to customer situations.