ERP Support Executive

Process Master Technologies; Indore District, Ahmedabad District; On-site; INR 250,000 - 450,000; Full time

Job summary

Process Master Technologies is seeking an ERP Support Executive to work closely with the ERP team and end users to provide functional support and training for manufacturing ERP modules.

The role involves resolving customer queries by phone, email, remotely or on-site; maintaining flowcharts and SOPs; preparing user manuals; configuring and managing the ERP system and backend database; and extensive travel to client sites for implementation and training.

Qualifications

• Graduation or post-graduation in any field.
• Strong knowledge of PLSQL is required.
• Functional knowledge of ERP modules and processes.
• Experience in implementing and supporting manufacturing ERP solutions preferred.

Responsibilities

• Provide ERP support by resolving customer queries via phone, email, remotely or on-site.
• Maintain flowcharts, SOPs and prepare user manuals; provide end user training.
• Configure, deploy and manage the ERP system and the backend database.
• Extensively travel to client sites for software implementation and training.

Skills

PLSQL

Communication skills

ERP knowledge

Education

Any Graduate/Post Graduate

Job description

The ERP Support Executive will work closely with ERP team members as well as end users to provide functional support and training of business processes enabled by ERP in the respective modules.

Provide ERP support by resolving customerqueries via phone,email, remotely or at client- side location.

Responsible to communicate with Customer ERP core team, implementation team, technical consultant and his manager.

To Maintain Flowcharts, SOPs and prepare user manuals and provide end user training

To configure, deploy and manage the ERP system and the backend database system

Extensively travel to client end for software implementation and training purpose.

Any Graduate/Post Graduate eager to work with ERP Software for Manufacturing Industry.

Strong knowledge of PLSQL is required.

Ability to solve complex business issues and have excellent communication and presentation skills.

Functional knowledge of ERP Modules and Processes.

Prior experience in implementation and support of Manufacturing ERP Solution would be preferable.