Customer Support Executive

JMD Technologies Inc.; Jaipur; On-site; INR 180,000 - 260,000; Full time

Job summary

JMD Technologies Inc. in Jaipur is seeking freshers or candidates with up to 6 months of BPO/Customer Support experience to handle customer queries and provide accurate resolutions. The role requires effective communication and a commitment to quality service, with rotational shifts and potential immediate joining.

Candidates should possess basic computer skills, a positive attitude, and a willingness to learn to ensure high customer satisfaction and smooth interaction records.

Qualifications

• Freshers or candidates with up to 6 months of BPO/Customer Support experience.
• Strong verbal and written communication skills.
• Ability to work in rotational shifts.
• Immediate joiners preferred.

Responsibilities

• Handle customer queries and provide accurate resolutions.
• Assist customers with their concerns in a professional manner.
• Maintain a high level of customer satisfaction.
• Communicate effectively with customers and understand their requirements.
• Follow defined process guidelines and quality standards.
• Maintain accurate records of customer interactions.
• Escalate complex issues to the appropriate team when required.

Skills

Problem solving

Basic computer proficiency

Positive attitude

Willingness to learn

Job description

Experience: Freshers & 6 Months BPO Experience

Joining: Immediate Joiners Preferred

Key Responsibilities

• Handle customer queries and provide accurate resolutions.
• Assist customers with their concerns in a professional manner.
• Maintain a high level of customer satisfaction.
• Communicate effectively with customers and understand their requirements.
• Follow defined process guidelines and quality standards.
• Maintain accurate records of customer interactions.
• Escalate complex issues to the appropriate team when required.
• Freshers are eligible to apply.
• Candidates with 6 months or more BPO/Customer Support experience can also apply.
• Excellent verbal and written communication skills.
• Good customer-handling and problem-solving abilities.
• Basic computer knowledge and typing skills.
• Comfortable working in rotational shifts.
• Immediate joiners will be preferred.

Skills Required

• Problem-solving ability
• Basic computer proficiency
• Positive attitude and willingness to learn