Customer Care Executive

JobTrade; Hyderabad; On-site; INR 167,000 - 279,000; Full time

Job summary

JobTrade in Hyderabad seeks a Customer Care Executive to handle calls and patient queries, assist with appointments, and ensure a high-quality service experience.

Freshers and experienced candidates are welcome. Knowledge of English, Telugu, and Hindi is preferred, with Aadhaar and PAN cards required. The role is a 2-year contractual position with rotating shifts and a net take-home salary.

Qualifications

• Freshers and experienced candidates can apply.
• Education: Intermediate in any discipline.
• Language requirement: English + Telugu + Hindi, OR Bengali + English + Hindi.
• Valid Aadhaar Card and PAN Card are mandatory.
• Good communication and customer-handling skills.
• Empathetic and professional approach.
• Ability to handle patient queries patiently and accurately.

Responsibilities

• Handle incoming and outgoing calls professionally and courteously.
• Assist patients with appointment scheduling, rescheduling, and cancellations.
• Respond to patient queries related to medical services, doctor availability, billing, insurance.
• Provide accurate information and appropriate assistance to patients.
• Resolve customer concerns efficiently and escalate complex issues when required.
• Maintain patient confidentiality and follow applicable privacy standards.
• Ensure a positive patient experience through timely and empathetic support.
• Maintain accurate records of patient interactions and appointment-related activities.
• Follow company processes and customer service standards.

Skills

Communication skills

Customer-handling

Empathetic

Patient query handling

Multilingual (English, Telugu, Hindi)

Education

Intermediate in any discipline

Job description

• Handle incoming and outgoing calls professionally and courteously.
• Assist patients with appointment scheduling, rescheduling, and cancellations.
• Respond to patient queries related to:
• Medical services.
• Insurance.
• Provide accurate information and appropriate assistance to patients.
• Resolve customer concerns efficiently and escalat[e]e complex issues when required.
• Maintain patient confidentiality and follow applicable privacy standards.
• Ensure a positive patient experience through timely and empathetic support.
• Maintain accurate records of patient interactions and appointment-related activities.
• Follow company processes and customer service standards.

Job Role: Customer Care Executive

Job Description

• Handle incoming and outgoing calls professionally and courteously.
• Assist patients with appointment scheduling, rescheduling, and cancellations.
• Respond to patient queries related to:
• Medical services.
• Doctor availability.
• Billing.
• Insurance.
• Provide accurate information and appropriate assistance to patients.
• Resolve customer concerns efficiently and escalat[e]e complex issues when required.
• Maintain patient confidentiality and follow applicable privacy standards.
• Ensure a positive patient experience through timely and empathetic support.
• Maintain accurate records of patient interactions and appointment-related activities.
• Follow company processes and customer service standards.

Eligibility & Qualifications

• Experience: Freshers and experienced candidates can apply.
• Education: Intermediate in any discipline.
• Language Requirement: Either:
• English + Telugu + Hindi, OR
• Bengali + English + Hindi.
• Valid Aadhaar Card and PAN Card are mandatory.
• Good communication and customer-handling skills.
• Empathetic and professional approach.
• Ability to handle patient queries patiently and accurately.

Terms & Conditions

• Employment Type: Contractual position for 2 years.
• Working Hours: 9 hours per day.
• Shifts: Rotational shifts.
• Weekly Offs: 4 weekly offs per month on a rotational basis.
• Salary: Net take-home salary.
• Deductions: No PF, ESI, or Bonus deductions/benefits as stated in the posting.
• Bond: No bond.
• Original Certificates: No requirement to submit original educational certificates.

Training & Certification

• Shortlisted candidates will undergo a Training and Certification Program.
• Candidates must successfully complete the certification before starting work.

Job Details

• Location: Ameerpet, Hyderabad.
• Role: CRM Executive.
• Suitable For: Freshers / Experienced candidates.
• Only interested and serious candidates should apply.