Customer Support Executive

Family Health Plan (FHPL); Hyderabad; On-site; INR 300,000 - 500,000; Full time

Job summary

Family Health Plan (FHPL) in Hyderabad seeks a customer support professional to handle inquiries from customers, brokers, insurers, and corporates. You will liaise with internal and external teams to resolve issues and assist in processing claims by receiving and updating documents in the system.

You will also generate daily/weekly/monthly reports and meet performance targets. Ideal candidates are graduated with relevant customer support experience, possess strong English and Hindi

Qualifications

• Graduated candidates with relevant experience into customer support/voice process preferred.
• Good communication skills in English & Hindi.
• The candidate must be a team player.

Responsibilities

• Receiving and answering customer/broker/insurer/corporates queries and responding.
• Liaising with internal and external teams to provide resolution to customer queries and concerns.
• Facilitating claims process by receiving and updating the claim documents in system.
• Following escalation process to get the queries or concerns resolved.
• Preparation and submission of daily, weekly, monthly reports as sought by the Team leader.
• Meet parameters laid down in performance scorecard.
• Maintain excellent relations with internal and external stakeholders with the objectives of “ One FHPL” and Customer centricity.
• The candidate must be a team player.

Skills

Team player

Good communication

Education

Graduation

Job description

Role & responsibilities

• Receiving and answering customer/broker/insurer/corporates queries and responding
• Liaising with internal and external teams to provide resolution to customer queries and concerns
• Facilitating claims process by receiving and updating the claim documents in system
• Following escalation process to get the queries or concerns resolved
• Preparation and submission of daily, weekly, monthly reports as sought by the Team leader
• Meet parameters laid down in performance scorecard.
• Maintain excellent relations with internal and external stakeholders with the objectives of “ One FHPL” and Customer centricity
• The candidate must be a team player.

Preferred candidate profile

Graduated candidates with relevant experience into customer support/voice process preferred.

Good communication skills in English & Hindi.