Crm Executive

Family Health Plan (FHPL); Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Family Health Plan (FHPL) is seeking a customer service professional in Mumbai to handle queries from customers, brokers and insurers and coordinate with internal teams for timely resolutions.

The role focuses on claims support, escalation handling, and reporting metrics. Strong communication and teamwork are essential to drive customer centricity and One FHPL objectives.

Qualifications

• Graduated candidate with relevant experience (preferred).
• Excellent communication skills required.

Responsibilities

• Receiving and answering customer/broker/insurer/corporates queries and responding.
• Liaising with internal and external teams to provide resolution to customer queries and concerns
• Facilitating claims process by receiving and updating the claim documents in system
• Following escalation process to get the queries or concerns resolved
• Preparation and submission of daily, weekly, monthly reports as sought by the Team leader
• Meet parameters laid down in performance scorecard.
• Maintain excellent relations with internal and external stakeholders with the objectives of One FHPL and Customer centricity
• The candidate must be a team player.

Skills

Excellent communication skills

Team player

Education

Graduated candidate

Job description

Role & responsibilities

• Receiving and answering customer/broker/insurer/corporates queries and responding
• Liaising with internal and external teams to provide resolution to customer queries and concerns
• Facilitating claims process by receiving and updating the claim documents in system
• Following escalation process to get the queries or concerns resolved
• Preparation and submission of daily, weekly, monthly reports as sought by the Team leader
• Meet parameters laid down in performance scorecard.
• Maintain excellent relations with internal and external stakeholders with the objectives of One FHPL and Customer centricity
• The candidate must be a team player.

Preferred candidate profile

Graduated candidate with relevant experience preferred.

Excellent communication skills.