Cluster Managers

Ode Spa; Mumbai; On-site; INR 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Performance-based incentives

Employee wellness benefits

Opportunities for rapid career progression

Job summary

A leading wellness and spa chain is seeking a Cluster Manager to supervise multiple outlets in Mumbai. The ideal candidate will have 6–10 years of operations management experience, preferably in the wellness or beauty industries, with strong leadership skills and a customer-focused mindset. Responsibilities include managing performance metrics, ensuring compliance with standards, and driving revenue growth. This role offers career progression in a dynamic environment with a focus on service excellence and employee wellness benefits.

Qualifications

• 6–10 years of experience in operations management, preferably in wellness, spa, retail, hospitality, or beauty industries.
• Proven experience managing multiple locations or units.
• Strong leadership, people management, and interpersonal skills.
• Customer-focused mindset with a passion for service excellence.
• Excellent organizational and problem-solving abilities.
• Proficient in MS Excel, basic reporting tools, and CRM/scheduling systems.
• Willingness to travel within the city and work in a dynamic, fast-paced environment.
• Fluency in English and Hindi is essential.

Responsibilities

• Lead and manage a cluster of spa outlets across Mumbai.
• Monitor performance metrics, including sales and customer feedback.
• Drive revenue growth and profitability through effective team management.
• Supervise and support spa managers and therapists.
• Ensure compliance with SOPs and hygiene protocols.
• Coordinate with HR for recruitment and training.
• Liaise with partners to maintain business operations.
• Handle customer escalations and operational challenges.
• Provide reports and updates to the Regional Head.
• Oversee inventory management and cost control.

Skills

Operations management

Leadership

Interpersonal skills

Customer service excellence

Problem-solving

MS Excel

Fluency in English

Fluency in Hindi

English

Hindi

Tools

MS Excel

CRM

Scheduling tools

Job description

Masti Health and Beauty Pvt. Ltd | Full time

Location: Mumbai and Other Locations - Pan India

About Ode Spa

Ode Spa is one of India’s leading wellness and spa chains, known for offering rejuvenating treatments, exceptional customer experiences, and a commitment to holistic well-being. With a growing footprint across luxury hotels, malls, and standalone outlets, Ode Spa is redefining wellness across the country.

Role Overview

We are looking for an energetic, hands‑on, and performance‑driven Cluster Manager to oversee the operations of multiple Ode Spa outlets in Mumbai from Wellness, Beauty & Healthcare Industry.

Key Responsibilities

• Lead and manage a cluster of spa outlets across Mumbai, ensuring smooth operations and adherence to brand standards.
• Monitor daily, weekly, and monthly performance metrics, including sales, service quality, and customer feedback.
• Drive revenue growth and profitability through effective planning, team motivation, and marketing collaboration.
• Supervise, coach, and support spa managers and therapists to deliver best-in-class customer experiences.
• Ensure compliance with SOPs, hygiene protocols, and brand guidelines across all locations.
• Coordinate with HR for recruitment, training, and performance evaluations of staff within the cluster.
• Liaise with mall management, hotel partners, and landlords to ensure seamless business operations and maintain relationships.
• Handle customer escalations, resolve operational challenges, and implement service recovery processes when required.
• Provide regular reports and updates to the Regional Head on performance, initiatives, and issues.
• Oversee inventory management and cost control across all outlets in the cluster.

Why Join Ode Spa?

• Work with a nationally recognized wellness brand.
• Be part of a growing organization with opportunities for rapid career progression.
• Lead dynamic teams and impact customer experiences at scale.
• Performance-based incentives and employee wellness benefits.

Requirements

• 6–10 years of experience in operations management, preferably in wellness, spa, retail, hospitality, or beauty industries.
• Proven experience managing multiple locations or units.
• Strong leadership, people management, and interpersonal skills.
• Customer-focused mindset with a passion for service excellence.
• Excellent organizational and problem-solving abilities.
• Proficient in MS Excel, basic reporting tools, and CRM/scheduling systems.
• Willingness to travel within the city and work in a dynamic, fast-paced environment.
• Fluency in English and Hindi is essential.