Customer Support Executive

NetScore Technologies, Inc.; Hyderabad; On-site; INR 250,000 - 400,000; Full time

Job summary

NetScore Technologies, Inc. is seeking a proactive Customer Support Executive in Hyderabad to ensure client satisfaction and retention. The role focuses on onboarding new customers, handling inquiries, and building strong relationships.

You will work closely with clients, join meetings, and help address issues with a customer-centric approach. Ideal candidates have 0-3 years of experience, strong Excel skills, and excellent communication. Bachelor’s or Master’s degree preferred.

Qualifications

• 0-3 years experience in customer support or related field.
• Excellent verbal and written communication skills.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Knowledge of MS Excel with good presentation skills.
• Ability to effectively interact with clients and participate in client meetings.
• Serve as the primary contact for client issues and elevate as needed.
• Build and maintain strong customer relationships.
• Assist new customers with onboarding, training, and support.
• Gain expertise in company products to address customer needs.
• Gather customer feedback to drive product improvements.
• Analyze customer data to identify trends and potential concerns.

Skills

Customer interaction

Communication

Multitasking

Education

Bachelor's or master's degree

Tools

MS Excel

Job description

Customer Support Executive

Full Time

Hyderabad

Posted 1 year ago

Experience: 0-3 Years

Location : Hyderabad

We are looking for a proactive and customer-focused Customer Support Executive to ensure client satisfaction, retention, and growth.

Key Responsibilities

• Knowledge of MS Excel with good presentation skills.


• Ability to effectively interact with clients and participate in client meetings.


• Serve as the primary contact for client issues and elevate as needed.


• Build and maintain strong customer relationships.


• Assist new customers with onboarding, training, and support.


• Gain expertise in company products to address customer needs.


• Gather customer feedback to drive product improvements.


• Analyze customer data to identify trends and potential concerns.

Preferred Candidate

• Excellent verbal and written communication skills.


• Strong organizational and multitasking abilities.


• Customer-centric approach with a positive attitude.


• Bachelor s or master s degree.

Job Features Job Category

Support

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.