Customer Support – FENWICK

Vrinda International; Gurugram District; On-site; INR 350,000 - 520,000; Full time

Job summary

Vrinda International is seeking a dedicated Customer Support Specialist to join our IT Services division, serving as the primary contact for client inquiries and ensuring high customer satisfaction by resolving issues promptly and courteously.

The role requires a proactive individual who can navigate digital platforms with ease and communicate professionally, reflecting our commitment to quality service and client success.

Qualifications

• Six months of relevant customer-facing or support experience.
• Excellent written English for clear messages.
• Typing proficiency for chat-based support.
• Customer-service orientation with empathy and resolution.
• Strong analytical and problem-solving abilities.
• Foundational computer operations and internet navigation.

Responsibilities

• Handle incoming customer interactions via chat and written channels professionally.
• Analyze and resolve client queries on technical or service matters.
• Maintain multi-chat throughput with accuracy.
• Apply problem-solving to guide customers to solutions.
• Stay proficient with computer systems and internet tools.
• Uphold a customer-first mindset in every interaction.

Skills

Typing

Written English

Customer service

Analytical skills

Chat support

Problem solving

Computer literacy

Job description

Welcome to Vrinda International's Talent Portal

Discover your next career milestone with Vrinda International, a leading recruitment firm specializing in IT talent acquisition, international education consultancy, and language coaching opportunities. Our portal streamlines your job search with cutting-edge Applicant Tracking System (ATS) technology.

Why Choose Us?

• Seamless Candidate Experience: Upload your resume, browse live openings in Java, Spring Boot, microservices, Angular, and more – or explore roles in global education programs (Germany, UK, France).
  
• Advanced Matching: Our AI-driven tools match your skills to top IT, business development, and overseas study consultancy positions.
  
• Easy Application Process: One-click apply, real-time status updates, and integration with LinkedIn for effortless profile imports.
  
• Exclusive Opportunities: Access hidden job markets, visa guidance for international roles, and personalized career coaching.
  

Join thousands of professionals who've advanced their careers through Vrinda International. Create your profile today and let's connect your talent to global opportunities!

Job Description

Summary

We are seeking a dedicated Customer Support Specialist to join our IT Services division, where you will serve as the primary point of contact for client inquiries. In this role, you will play a vital part in maintaining high customer satisfaction levels by efficiently resolving issues and providing timely assistance. The position requires a proactive individual who can navigate digital platforms with ease while delivering professional communication that reflects our commitment to quality service.

Responsibilities

• Manage incoming customer interactions through chat and written channels with professionalism and speed.
  
• Analyze and resolve client queries regarding technical or service-related matters, ensuring accurate and helpful responses.
  
• Utilize strong typing abilities to handle multiple conversations simultaneously without compromising quality.
  
• Apply problem-solving techniques to address complex issues and guide customers toward effective solutions.
  
• Maintain proficiency with computer systems and internet tools to facilitate smooth service delivery.
  
• Uphold a customer-first mindset, ensuring every interaction leaves the client feeling valued and supported.
  

Requirements

Requirements

• Minimum of six months of relevant work experience in a customer-facing or support role.
  
• Exceptional command of written English with the ability to compose clear, grammatically correct messages.
  
• Demonstrated proficiency in typing and managing chat-based support environments.
  
• A genuine orientation toward customer service with a focus on empathy and resolution.
  
• Strong analytical skills to troubleshoot and solve problems independently.
  
• Foundational knowledge of computer operations and internet navigation.