CUSTOMER SUPPORT

Zoho; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Vrinda International seeks a dedicated Customer Support Specialist to be the primary contact for IT services clients. You will manage inquiries, resolve technical issues, and ensure a seamless customer experience across channels with a proactive, efficient approach.

The role emphasizes high service quality, adherence to SLAs, and strong written communication to assist clients with their needs.

Qualifications

• 1+ year in a customer-facing role.
• Proven professionalism and empathy in interactions.
• Strong typing speed and accuracy with basic computer skills.
• Ability to multitask and manage time in a fast-paced setting.
• Excellent problem-solving to troubleshoot issues.
• Commitment to following company processes and delivering high-quality output.
• Clear written communication for customer needs.

Responsibilities

• Address and resolve customer queries via multiple channels.
• Diagnose issues and implement effective solutions for clients.
• Manage multiple tasks to ensure timely responses and SLA adherence.
• Monitor quality standards and productivity metrics.
• Follow established processes for consistent customer interactions.
• Demonstrate strong time management to meet daily targets.
• Provide clear and professional written communication to customers.

Skills

Typing speed

Multitasking

Problem solving

Communication

Empathy

Customer service

Tools

Chat platforms

Job description

Welcome to Vrinda International's Talent Portal

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Why Choose Us?

• Seamless Candidate Experience: Upload your resume, browse live openings in Java, Spring Boot, microservices, Angular, and more – or explore roles in global education programs (Germany, UK, France).
  
• Advanced Matching: Our AI-driven tools match your skills to top IT, business development, and overseas study consultancy positions.
  
• Easy Application Process: One-click apply, real-time status updates, and integration with LinkedIn for effortless profile imports.
  
• Exclusive Opportunities: Access hidden job markets, visa guidance for international roles, and personalized career coaching.
  

Join thousands of professionals who've advanced their careers through Vrinda International. Create your profile today and let's connect your talent to global opportunities!

Job Description

Job Title: Customer Support Specialist

Summary

We are seeking a dedicated Customer Support Specialist to serve as the primary point of contact for our IT Services clients. In this vital role, you will be responsible for managing incoming inquiries, resolving technical and service-related issues, and ensuring a seamless customer experience. The position demands a proactive individual who can efficiently navigate multiple communication channels while maintaining high standards of service quality and operational efficiency.

Responsibilities

• Address and resolve customer queries promptly through various support channels, including live chat and direct communication.
  
• Utilize strong problem-solving abilities to diagnose issues and implement effective solutions for clients.
  
• Manage multiple tasks simultaneously to ensure timely responses and adherence to service level agreements.
  
• Monitor and maintain quality standards and productivity metrics throughout daily operations.
  
• Follow established processes and protocols to ensure consistency and accuracy in all customer interactions.
  
• Demonstrate excellent time management skills to prioritize urgent matters and meet daily targets.
  
• Provide clear and professional written communication to assist customers with their specific needs.
  

Requirements

Requirements:

• Minimum of 1 year of relevant work experience in a customer-facing role.
  
• Proven ability to handle customer interactions with professionalism and empathy.
  
• Strong typing speed and accuracy with a solid foundation in basic computer operations.
  
• Demonstrated proficiency in multitasking and managing time effectively in a fast-paced environment.
  
• Excellent problem-solving capabilities to troubleshoot and resolve issues independently.
  
• Commitment to adhering to company processes and maintaining high-quality output.
  
• Proficiency in written communication and the ability to convey information clearly.
  
• Experience with chat support platforms and general customer query resolution is essential.