Customer Support Executive

ApplyMint; Gurugram District; On-site; INR 240,000 - 360,000; Full time

Job summary

ApplyMint in Gurugram, India seeks a customer support/ telesales associate to handle last-mile delivery calls, assist with abandoned carts, and resolve order-related queries via phone, chat, email or WhatsApp.

The role requires good Hindi and English communication, basic Excel/Sheets, and strong problem-solving abilities. Prior experience 0–2 years is preferred; training will be provided to ensure accurate order management and timely follow-ups.

Qualifications

• Good communication skills in Hindi and English.
• Basic computer knowledge (Excel, Google Sheets, CRM/Shopify preferred).
• Strong customer service and problem-solving skills.
• 0–2 years of experience in customer support or telesales is preferred.

Responsibilities

• Handle last-mile delivery calls to ensure successful order deliveries and reduce RTO.
• Contact customers with abandoned carts and assist them in completing their purchases.
• Resolve customer queries related to orders, deliveries, returns, exchanges, refunds, and cancellations via phone, WhatsApp, email, or chat.
• Coordinate with logistics and internal teams for timely issue resolution.
• Maintain accurate records of customer interactions and follow-ups.

Skills

Customer Support

Calling

Follow-ups

Order Management

Problem Solving

Communication

Tools

Excel

Google Sheets

CRM/Shopify

Job description

Job Responsibilities:

Handle last-mile delivery calls to ensure successful order deliveries and reduce RTO.

Contact customers with abandoned carts and assist them in completing their purchases.

Resolve customer queries related to orders, deliveries, returns, exchanges, refunds, and cancellations via phone, WhatsApp, email, or chat.

Coordinate with logistics and internal teams for timely issue resolution.

Maintain accurate records of customer interactions and follow-ups.

Requirements:

Good communication skills in Hindi and English.

Basic computer knowledge (Excel, Google Sheets, CRM/Shopify preferred).

Strong customer service and problem-solving skills.

0–2 years of experience in customer support or telesales is preferred.

Key Skills: Customer Support, Calling, Follow-ups, Order Management, Problem Solving, Communication.