Customer Service Executive

Keofin Advisors; Bengaluru; On-site; INR 279,000 - 446,000; Full time

Job summary

Keofin Advisors in Bengaluru is seeking a frontline advisory role to engage with borrowers. You will speak with enquiring customers, understand their needs, and clearly explain available options to guide them toward lenders.

The role involves following up on leads from the website, Meta ads, and WhatsApp, helping customers collect documents and tracking each file to disbursal. No prior experience required, but comfort with English and Kannada is essential.

Qualifications

• Any graduate, no experience required.
• Comfortable on the phone in English and Kannada.
• Clear writing, and the patience to explain something twice.

Responsibilities

• Speak to people who enquire, understand what they need, and explain their options clearly
• Follow up on leads from our website, Meta ads and WhatsApp, and take them through to the lender
• Help customers gather documents and track each file to disbursal
• Run our Meta and Instagram campaigns copy, budgets, and reading the numbers honestly

Skills

English fluency

Kannada fluency

Phone communication

Written communication

Education

Graduate degree

Job description

Role & responsibilities

• Speak to people who enquire, understand what they need, and explain their options clearly
• Follow up on leads from our website, Meta ads and WhatsApp, and take them through to the lender
• Help customers gather documents and track each file to disbursal
• Run our Meta and Instagram campaigns copy, budgets, and reading the numbers honestly

Preferred candidate profile

Any graduate, no experience required. Comfortable on the phone in English and Kannada. Clear writing, and the patience to explain something twice. Willing to learn the financial detail rather than work around it.

We particularly encourage women to apply. You will work directly with the founder, who spent nearly two decades in banking operations and customer experience.

Perks and benefits

How banks and NBFCs actually assess a borrower. How home loans and balance transfers work end to end. What moves the rate a customer is offered. And digital marketing in practice rather than theory.