Customer Support Executive

Concept Kart Pvt Ltd; Delhi; On-site; INR 240,000 - 360,000; Full time

Job summary

Concept Kart Pvt Ltd invites applications for a Customer Support Executive to enhance customer experience using human skills and AI-powered tools. The role welcomes freshers and experienced professionals who are eager to learn and solve problems with a customer-first mindset.

Strong English communication and comfort with AI tools are essential as you handle queries via chat, calls, and email, delivering personalized service and quick, effective solutions daily in Delhi.

Qualifications

• Strong English communication skills.
• Comfortable using AI tools and willing to learn.
• Smart problem-solving mindset.
• Positive attitude and customer-first approach.
• Fresher or experienced both can apply.

Responsibilities

• Handle customer queries via chat, calls & email with speed and clarity.
• Use AI tools (chatbots automation, smart replies) to resolve issues faster.
• Deliver personalized and engaging customer interactions.
• Troubleshoot problems and provide quick, effective solutions.
• Collaborate with team and tech tools to improve customer experience.
• Maintain customer data and feedback for continuous improvement.

Skills

English communication

AI tools familiarity

Problem solving

Customer-first attitude

Fresher friendly

Tools

Chatbots

Automation tools

Job description

We’re looking for a smart, energetic Customer Support Executive who can deliver top-notch customer experience using both human skills and AI-powered tools. If you’re someone who loves solving problems and working with the latest tech, this role is for you.

Key Responsibilities

• Strong communication skills in English
• Comfortable using AI tools / willingness to learn
• Smart problem-solving mindset
• Positive attitude & customer-first approach
• Fresher or experienced both can apply

Required Skills

• Handle customer queries via chat, calls & email with speed and clarity
• Use AI tools (chatbots automation, smart replies) to resolve issues faster
• Deliver personalized and engaging customer interactions
• Troubleshoot problems and provide quick, effective solutions
• Collaborate with team & tech tools to improve customer experience
• Maintain customer data and feedback for continuous improvement