Customer Support Executive

Global Services; Thane; On-site; INR 279,000 - 446,000; Full time

Job summary

Global Services in Maharashtra is seeking a Customer Support Executive to deliver exceptional service to clients via inbound calls and other channels. You will resolve inquiries, provide accurate information, and ensure customer satisfaction while maintaining professionalism and empathy.

Key duties include handling inbound calls, documenting interactions, collaborating with teammates to improve service delivery, keeping up-to-date with product knowledge and policies, and helping train new staff

Qualifications

• Excellent verbal and written communication abilities.
• Experience in inbound call center environments preferred.
• Ability to handle multiple tasks in a fast-paced setting.
• Proficiency in customer service principles and practices.

Responsibilities

• Handle inbound calls from customers, addressing queries and providing solutions in a timely manner.
• Maintain a high level of professionalism and empathy while interacting with customers.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve service delivery and customer experience.
• Stay updated on product knowledge and company policies to provide accurate information to customers.
• Assist in training new team members as needed.

Skills

Strong communication

Multitasking

Customer service basics

Inbound call center experience

Voice process familiarity

Job description

We are seeking a dedicated Customer Support Executive to join our team in Maharashtra. The ideal candidate will be responsible for providing exceptional customer service and support to our clients through various communication channels, primarily focusing on inbound calls. As a Customer Support Executive, you will play a crucial role in ensuring customer satisfaction and resolving inquiries effectively.

Key Responsibilities

• Handle inbound calls from customers, addressing their queries and providing solutions in a timely manner.
• Maintain a high level of professionalism and empathy while interacting with customers.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve service delivery and customer experience.
• Stay updated on product knowledge and company policies to provide accurate information to customers.
• Assist in training new team members as needed.

Required Skills

• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in customer service principles and practices.
• Experience in an international or inbound call center environment is preferred.
• Familiarity with voice process operations.

If you are passionate about customer service and have the skills to excel in a dynamic environment, we encourage you to apply for this exciting opportunity. Join us in delivering outstanding support to our customers and contributing to our team's success.