Customer Support Executive

Risebird; Dadri; On-site; INR 300,000 - 450,000; Full time

Job summary

Risebird is hiring a Customer Support Executive (Voice Process) for Noida, Sector 62. Immediate joining. You will handle voice calls, resolve customer queries, and ensure timely resolutions while maintaining high satisfaction.

The role requires strong English communication, CRM familiarity, and the ability to thrive in a fast-paced, target-driven environment. Join a growing platform enabling part-time and freelance interviewers, with a focus on delivering excellent service and client retention.

Qualifications

• 1-4 years of experience in Customer Support.
• Excellent spoken English communication.
• Strong customer-handling and problem-solving abilities.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle inbound and outbound voice calls professionally.
• Address customer queries, concerns, and service requests effectively.
• Provide accurate information and resolve issues within defined TAT.
• Manage client escalation handling and ensure timely resolution.
• Perform client retention-related activities to improve customer satisfaction.
• Provide operational support to ensure smooth daily operations.
• Escalate complex issues to relevant internal teams.
• Adhere to company policies, quality standards, and process guidelines.
• Collaborate with team members to achieve service-level targets.

Skills

Customer support experience

English communication

Problem-solving

Fast-paced environment

CRM knowledge

Job description

We have an urgent job opportunity for a Customer Support Executive - Voice Process position.

Location: Noida, Sector 62

Joining: Immediate Joiners Only

About Risebird

• Leading Interview as a service platform for experts who are exploring part-time, freelance and moonlighting interviewing opportunities.
• Platform for talented people to monetize their idle hours in interviewing
• Largest interviewers network- 15k interviewers from 2600 companies, delivered 3.5 Lakh interviews, customers fortune 500 companies, 25+ crores paid to part-time interviewers in last 5 years
• VC funded startup
• More details on https://risebird.io/

Key Responsibilities

• Handle inbound and outbound voice calls professionally.
• Address customer queries, concerns, and service requests effectively.
• Provide accurate information and resolve issues within defined TAT.
• Manage client escalation handling and ensure timely resolution.
• Perform client retention - related activities to improve customer satisfaction.
• Provide operational support to ensure smooth daily operations.
• Escalate complex issues to relevant internal teams.
• Adhere to company policies, quality sandards, and process guidelines.
• Collaborate with team members to achieve service-level targets.

Required Skills

• 1- 4 years of experience in Customer Support .
• Excellent spoken English communication skills.
• Strong customer-handling and problem-solving abilities.
• Ability to work in a fast-paced environment.
• Basic computer skills and CRM knowledge.