Customer Support Executive

IFA Enterprises; Dadri; On-site; INR 32,000 - 39,000; Full time

Benefits offered by this job

Salary up to 35,200 CTC

Attendance Allowance 4,400

Night Shift Allowance 4,400

Performance-Linked Incentives

5 Days Working

Rotational Week Offs

24x7 Rotational Shifts

Career Growth Opportunities

Training Provided

Job summary

British Airways is hiring for a Customer Support Executive in Noida for a blended voice, chat, and email process. The role requires at least 1 year of BPO experience, excellent English communication, and comfort with rotational night shifts.

You will handle bookings, flight changes, cancellations, refunds, and travel assistance while delivering high-quality service. Training will be provided and growth opportunities are available.

Qualifications

• Undergraduate and Graduate candidates can apply.
• Minimum 1 year of BPO experience (Voice/Chat/Blended preferred).
• Excellent English communication skills.
• Basic computer knowledge and typing skills.
• Comfortable working in rotational shifts, including night shifts.
• Customer service-oriented with good problem-solving skills.

Responsibilities

• Assist customers through voice calls, chat, and email.
• Handle booking-related queries, flight changes, cancellations, baggage concerns, refunds, and general travel assistance.
• Deliver a high-quality customer experience while maintaining professionalism.
• Resolve customer issues within defined turnaround times.
• Accurately document customer interactions in the CRM.
• Meet quality, productivity, attendance, and customer satisfaction targets.
• Follow company policies, compliance standards, and data security guidelines.

Skills

English fluency

Customer service

Multitasking

Typing skills

MS Office

Problem solving

Education

Undergraduate or Graduate

Tools

CRM

Job description

British Airways Blended Process (Noida)

Job Title

Customer Support Executive Blended Process (British Airways)

Job Location

Noida

Process

Blended Process (Voice + Chat + Email)

Salary & Benefits

• Salary up to 35,200/- CTC
• 4,400 Attendance Allowance
• 4,400 Night Shift Allowance (Post Probation)
• Performance-Linked Incentives
• 5 Days Working
• Rotational Week Offs
• 24x7 Rotational Shifts
• Career Growth Opportunities
• Training Provided

Eligibility Criteria

• Undergraduate and Graduate candidates can apply.
• Minimum 1 year of BPO experience (Voice/Chat/Blended preferred).
• Excellent English communication skills.
• Basic computer knowledge and typing skills.
• Comfortable working in rotational shifts, including night shifts.
• Customer service-oriented with good problem-solving skills.

Roles & Responsibilities

• Assist customers through voice calls, chat, and email.
• Handle booking-related queries, flight changes, cancellations, baggage concerns, refunds, and general travel assistance.
• Deliver a high-quality customer experience while maintaining professionalism.
• Resolve customer issues within defined turnaround times.
• Accurately document customer interactions in the CRM.
• Meet quality, productivity, attendance, and customer satisfaction targets.
• Follow company policies, compliance standards, and data security guidelines.

Skills Required

• Excellent verbal and written English.
• Strong communication and interpersonal skills.
• Active listening and problem-solving ability.
• Ability to multitask in a fast-paced environment.
• Basic MS Office and computer proficiency.
• Positive attitude and willingness to learn.

Interview Details

Interview Mode: Walk-in

Interview Location: Tilak Nagar

Joining (Tentative): 11th August 2026

Documents Required

• Updated Resume
• Aadhaar Card
• PAN Card
• Passport-size Photograph
• Educational Certificates
• Experience Documents (Offer Letter/Relieving Letter/Salary Slips)