Associate Operations- Customer Service

BC Management Services; Uttar Pradesh; On-site; INR 240,000 - 420,000; Full time

Job summary

British Council in Noida, Uttar Pradesh, is hiring for a Fixed Term Contract role (1 year) as a frontline contact for customers. The position requires on-site work with rotating shifts, including nights, and English/Hindi proficiency.

Graduate qualifications and 0–6 months of experience are preferred, along with good MS Office skills. Selected candidates will undergo mandatory training and assessments before handling inquiries via voice, email, and chat.

Qualifications

• Graduate in any discipline (Must)
• 0 to 6 Months experience in customer service or backend operations
• Proficient in English and Hindi
• Good computer skills, including MS Office and keyboard handling

Responsibilities

• Provide a positive, empathetic and professional customer experience
• Resolve customer enquiries accurately and within agreed service levels
• Maintain quality and performance standards
• Develop a strong understanding of products and services to respond confidently to customer queries
• Work closely with colleagues to share feedback and information on customer needs
• Follow British Council policies, procedures and information security requirements

Skills

Customer service

Backend operations

English

Hindi

MS Office

Education

Graduate degree

Tools

MS Office

Job description

Pay Band: 3

Country/Location: Noida, India

Department: GSS English & Exams (IELTS Operations)

Contract Type: Fixed Term Contract, 1 year

Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. There is no hybrid work arrangement for this position, and it requires working onsite five days a week.

Training & Assessment Requirement

Successful candidates will be required to complete mandatory process training and achieve the required pass mark in a competency assessment before undertaking independent production responsibilities. Support, coaching, and reassessment opportunities will be provided where applicable.

Role Overview

In this role, you will be the first point of contact for British Council customers, providing effective and timely resolution to enquiries through voice, email and chat.

Key Requirements

• Graduate in any discipline (Must)
• 0 to 6 Months experience in customer service or backend operations
• Proficient in English and Hindi
• Good computer skills, including MS Office and keyboard handling

Key Responsibilities

• Provide a positive, empathetic and professional customer experience
• Resolve customer enquiries accurately and within agreed service levels
• Maintain quality and performance standards
• Develop a strong understanding of products and services to respond confidently to customer queries
• Work closely with colleagues to share feedback and information on customer needs
• Follow British Council policies, procedures and information security requirements

Upcoming Walk-In Interview

We will be conducting a Walk-In Interview in Noida from 31 August to 5 September 2026.

Further details and registration information will be shared with shortlisted candidates.