Customer Service Executive | Non Voice / Blended Process | Bangalore

Red Hibiscus Info Solutions; Bengaluru; On-site; INR 246,000 - 301,000; Full time

Job summary

Red Hibiscus Info Solutions in Bengaluru is hiring a Customer Service Executive for blended support across voice, chat, and email. The role requires Graduation, 1 year of experience, and good communication in English and Hindi.

You will work a general shift, six days a week with one rotational week-off, and be expected to follow process guidelines while maintaining high customer satisfaction. Salary is 27,000 CTC per month with ~22,000 in-hand.

Qualifications

• Graduation is mandatory.
• Minimum 1 year of customer service experience.
• Good communication in English and Hindi.

Responsibilities

• Handle customer queries through voice, chat, and email.
• Understand customer concerns and provide appropriate solutions.
• Maintain a high level of customer satisfaction.
• Follow process guidelines and quality standards.
• Maintain accurate customer interaction records.
• Meet defined quality and productivity targets.

Skills

Communication

Customer service

English

Education

Graduation

Job description

Role: Customer Service Executive
Process: Blended (Voice/Chat/Email)
Shift: General Shift
Working: 6 Days | 1 Rotational Week-Off
Qualification: Graduation Mandatory
Language: English + Hindi ( Need good communication)
Experience: Minimum 1 Year of Customer Service Experience

Key Responsibilities

• Handle customer queries through voice, chat, and email
• Understand customer concerns and provide appropriate solutions
• Maintain a high level of customer satisfaction
• Follow process guidelines and quality standards
• Maintain accurate customer interaction records
• Meet defined quality and productivity targets

Salary & Benefits

27,000 CTC/month
Approx. 22,000 in-hand/month