Customer Support Executive

Talents Villa Staffing Solution Pvt. Ltd.; Dadri; On-site; INR 402,000 - 491,000; Full time

Job summary

Talents Villa Staffing Solution Pvt. Ltd. in Noida invites a customer support professional to handle travel queries, respond to vendor emails, and make outbound calls with empathy and accuracy.

The ideal candidate has a graduate degree, 2 years in customer support, and excellent English (accent). You will use client tools to resolve issues and ensure satisfactory service delivery.

Qualifications

• Graduate with 2 years' experience in customer support.
• Excellent English with clear accent.
• Able to make outbound calls and emails.
• Empathetic, detail-oriented with good problem-solving.

Responsibilities

• Resolve follow-up queries by contacting vendors and suppliers.
• Make outbound calls and send emails to sort travel queries.
• Respond to emails from vendors and suppliers.
• Send non-templated, empathetic emails.
• Navigate client tools with attention to detail.

Skills

Customer support

Outbound calling

Email writing

Empathy

Attention to detail

Vendor communication

Education

Any Graduate

Tools

Client tools

Job description

Responsibilities :

Resolve customers follow up queries by contacting vendors and suppliers.Make Outbound calls and send emails on behalf of the customer to get their travel queries sorted.Responding to queries on emails that are received from vendors and suppliers.Sending non templated emails with empathy and careShould have eye for detail and good problem-solving ability.Proficient in navigating various client tools

Requirement:

Qualification Any GraduateLanguage - English with Excellent Accent2 Years experience in customer support.

Salary & Benefits40K CTC + Incentives

Location:Noida Sector 135